What are the responsibilities and job description for the SUPERVISOR, CUSTOMER SVC-CASH SUPPORT position at Brockton Hospital?
Signature Healthcare is Southeastern Massachusetts premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be : medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.
Position Summary :
Under the direction of the Director, Patient Accounts, supervises and coordinates hospital self-pay credit and collection, Free Care / MassHealth enrollment / approval, cash application / clerical support, and customer service functions. Supervises, trains, and educates staff and coordinates operations of the Customer Service and Cash Application / Clerical Support functions within a broad scope of established Department policies and procedures. Handles more complex issues, generally discussing questionable cases with Manager prior to taking action.
Location : West Center St, West Bridgewater, MA
Department : Revenue Cycle
This is a full-time 40 hour / week position.
Responsibilities :
- Supervises associates within a broad scope of established department policies / procedures.
- Discusses issues requiring change in policy / procedure with Manager prior to implementation.
- Provides technical guidance, education, and training to Department and other hospital staff performing self-pay credit and collections, Free Care / Mass Health screening and enrollment, and cash application functions.
- Reviews work for accuracy and provides necessary feedback and education to staff regarding performance issues noted.
- Responsible for staff performance evaluations, counseling and corrective action as necessary
BASIC KNOWLEDGE / SKILLS / APTITUDE / EXPERIENCE :
Education / Experience / Licenses / Technical / Other :
