What are the responsibilities and job description for the Ticket Office Staff - 2025 Season position at Brockton Rox?
Position Summary:
As a member of the Ticket Office Staff, you will be on the front lines of the fan experience at Brockton Rox home games and events. Your primary responsibilities include managing walk-up ticket sales, scanning tickets at stadium entry points, and providing friendly, efficient service to ensure fans have a smooth and enjoyable start to their game day.
Key Responsibilities:
- Process walk-up ticket sales and resolve ticketing issues at box office windows
- Scan tickets at stadium entrances and assist guests with digital or mobile ticketing
- Provide information about seating, pricing, promotions, and stadium policies
- Troubleshoot ticketing concerns with patience and professionalism
- Maintain accuracy in cash and credit transactions, adhering to company procedures
- Work collaboratively with other ticketing and guest services team members to manage entry flow and fan needs
- Ensure ticketing areas are clean, organized, and welcoming
Qualifications:
- Strong customer service skills with a positive and approachable demeanor
- Comfortable handling cash and operating ticketing software or point-of-sale systems
- Ability to quickly learn and adapt to mobile ticketing platforms and procedures
- Dependable, punctual, and able to work flexible schedules including evenings, weekends, and holidays
- Previous experience in ticketing, customer service, or box office operations is a plus
Physical Requirements:
- Ability to stand for extended periods and work outdoors in various weather conditions
- Comfortable interacting with large crowds and assisting fans of all ages
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
