Customer Success Specialist

Here’s what we do

Founded in 1981, Broda has grown into an international leader in long term care seating. The chairs we build are utilized in hospitals, and health care facilities across

North America. Our products have helped millions of individuals lead happier, healthier lives.

Here’s where you come in

Broda is looking to hire an experienced Customer Service Representative to join our team. The ideal candidate will be driven and have ambition to learn new skills and products. We are looking for someone who has the drive to learn new software and can aid in developing processes to ensure efficient flow of information between customers, and sales representatives. Hours of work can be flexible between the hours of 8am - 6pm, but the same hours will need to be maintained for consistency.

We are excited to add some new energy and perspectives to our team!

Duties and Responsibilities

• Qualify and process customer orders to include consultation with customers about their requirements, and quoting/pricing/confirming/invoicing orders.
• Order entry to include scheduling production and optimizing finished goods (Pick from Stock) inventory.
• Maintain and improve systems and procedures that are relevant to customer care and inventory management.
• Respond to customer’s technical questions via phone, email, fax and web.
• Maintain the integrity of the customer database.
• Facilitate orders and associated inquiries from receipt through delivery.
• Contribute to continuous improvement by sharing customers’ insights and concerns with Sales & Marketing.
• Support of ERP system upgrades and maintenance.
• Identifies opportunities to suggest additional product offerings (upsell) when engaged with customers.
• Other duties as assigned by Senior Management.

Required Skills

• Excellent communication and active listening skills, both written and verbal
• Must be detailed oriented, and able to multi-task while meeting deadlines
• Problem-solving and sales oriented
• Excellent time management skills
• Ability to work independently or with others

Required Experience

• 2 years experience working in an office environment
• Intermediate knowledge of Microsoft suite of products (including email, word, excel, power point, and internet search)

Additional Experience

Although not required for the position, those with experience in ERP programs, CRM software, Microsoft Dynamics 365, and Business Central are encouraged to outline this experience in their application.

Broda Seating is an equal opportunity employer. We are committed to fostering an inclusive, equitable and accessible environment, where all employees feel valued, respected, and supported. If you require a specific accommodation because of a disability or a medical need, indicate this on your application and we will ensure accommodations are made to applicants with disabilities throughout the recruitment and selection process.

We thank all candidates for your interest, however only those who qualify for an interview will be contacted.