Receptionist

Broderick Animal Clinic is in need of a temporary employee to aid our existing team. The position would be immediate to potentially end of the summer. We are a continually growing veterinary clinic in a continually growing community so the position has potential to become a full-time position.

The role of the Client Care Specialist is to provide excellent customer service and a high quality of care for our clients and their pets. Being the first point of contact it is important to be an outgoing individual with a friendly demeanor on the phone and in person. Our clinic prides ourselves on providing excellent patient care in a professional yet friendly atmosphere.

Qualifications:

· Be able to successfully interact with all team members working cohesively maintaining a positive attitude and demonstrating a great work ethic.

· Possess strong communication skills.

· Be willing to learn. Have an ability to multi-task, problem solve and prioritize.

· Possess the ability to work with patience, empathy, composure, compassion, and attention to detail.

· Be open to receiving direction and guidance from the management team and your co-workers.

Experience:

• Previous experience in a veterinary field is desired.
• 1 – years of customer service desired.
• Point of sales experience desired.

Responsibilities:

· The Client Care Specialist team is to greet all clients entering the clinic, making sure they are checked in in a timely manner and go over the services being provided to them.

· They must be able to determine the needs of the clients and their pets to appropriately schedule appointments.

· Ensure an efficient flow of the doctor’s schedule, working in a timely, courteous, concise manner, with great attention to detail.

· They must be able to answer the phones in a professional manner, assisting our clients with scheduling, prescription refills, and direct calls to the appropriate person.

· Maintain all patient charts with accuracy and attention to detail.

· Maintain a professional demeanor when working with clients that are upset or angry and be able to handle the situation appropriately, as well as alert the management team when necessary.

· Appropriately fax records and receive records maintaining patient charts.

· Check, receive, and correspond to emails appropriately.

· Utilize the Shepherd veterinary software program maintaining accurate records.

· Assist with prescriptions through our online store and other online pharmacies.

Physical Demands:

· Transporting large dogs and carrying heavy cats in carriers safely and compassionately to their designated areas for treatment or services.

· Receiving large deliveries, stocking foods, working with backstock of products, and putting items away.

· Assisting clients with their purchases or pets to/from their vehicle when needed.

· The practice is continually busy, so being able to maintain a steady work pace is imperative.

· General cleaning throughout the clinic.

Services the clinic offers:

· Client education to improve the lives of our clients and their pets.

· Surgery

o Soft tissue

o Dentals

o Spays and Neuters

· Boarding

· Wellness exams

o Vaccinations

o Diagnostics

Clinic hours:

Mondays through Friday 7:00 am – 6:00 pm.

Saturdays 8:00 am -1:00 pm

Scheduled hours:

· Client Care Specialists work 35-38 hours per week.

· Everyone has one day off during the week.

· We do require working a rotation of Saturdays.

Estimated salary: $15.00 per hour based on qualifications.

Benefits:

• Employee discount

Job Types: Temporary, Temp-to-hire

Pay: From $15.00 per hour

Expected hours: 30 – 45 per week

Benefits:

• Employee discount

Schedule:

• Day shift

Experience:

• Veterinary clinic: 1 year (Preferred)

Ability to Commute:

• Waukee, IA 50263 (Required)

Work Location: In person

Salary : $15