What are the responsibilities and job description for the Customer Service Supervisor (CSS) position at Brody Brothers Pest Control?
Customer Service Supervisor (CSS)
Are you a natural leader who thrives on inspiring teams and delivering top-tier customer service? Do you love solving problems, boosting morale, and keeping operations running smoothly? If so, Brody Brothers wants YOU as our Lead Customer Service Representative (Lead CSR)!
Why You’ll Love This Role
This isn’t just another customer service job—it’s a leadership role where your intelligence, enthusiasm, and ability to guide a team will make a real impact! As a Lead CSR, you’ll take charge of one of our customer service teams, ensuring they perform at their best while providing an outstanding experience for our customers.
We’re looking for someone with office management experience who knows how to motivate, problem-solve, and elevate a team’s performance. If you’re an expert at handling escalations, coaching employees to success, and maintaining composure under pressure, we want you on our team!
What You’ll Do
- Lead, train, and develop a team of Customer Service Representatives (CSRs).
- Motivate and inspire your team with energy, encouragement, and a positive attitude.
- Ensure top-tier service by monitoring performance and implementing improvements.
- Handle escalated customer issues with professionalism, patience, and problem-solving expertise.
- Optimize scheduling and efficiency, ensuring seamless daily operations.
- Track key performance metrics and drive process enhancements.
- Work closely with leadership on initiatives that elevate customer experience and service quality.
What We’re Looking For
- 10 years of customer service experience.
- 5 years of leadership or management experience in a fast-paced office or call center setting.
- A high-energy, charismatic leader who keeps teams engaged and performing at their best.
- Composure under pressure—you handle customer escalations like a pro.
- Office manager experience (strongly preferred) with expertise in efficiency and team motivation.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); Pivot Tables are a plus!
- Strong coaching, leadership, and problem-solving abilities.
- Pest control industry experience is a plus, but not required.
Why Join Brody Brothers?
At Brody Brothers, we’re not just a company—we’re a family. We’ve been serving Baltimore since 1984 with a reputation for excellence, teamwork, and top-tier customer service. When you join us, you’ll get:
- Above-average pay and fantastic benefits.
- A fun, supportive work environment where your leadership makes a difference.
- Career growth opportunities—we invest in our team’s success.
Ready to Lead the Way?
If you’re ready to step into a dynamic leadership role where you’ll inspire, problem-solve, and drive success, we’d love to hear from you! Apply today and become a key player in our customer service dream team!
Ready to Apply?
Submit your resume here: Application Link
Brody Brothers is an EOE and a drug-free workplace.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
Work Location: In person
Salary : $21 - $25
