What are the responsibilities and job description for the Front Desk Customer Service position at Broken Bow Cabin Lodging LLC?
Introduction:
We are seeking a friendly and professional Front Desk Agent to join our team at Broken Bow Cabin Lodging. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests and questions in a timely manner
Assist with check-in and check-out processes, including handling payments and issuing key codes through our reservation system
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
- Competitive salary
- Employee discounts on cabins and amenities
- Opportunities for advancement within the company
- Professional development opportunities
- Positive and supportive work environment
- Medical and Dental insurance after 90 days (employer pays half premium)
- AFLAC vision and supplemental insurance after 90 days (employee pay)
- 401k program (no match)
- 1 week paid vacation after 1 year of service.
- Paid lunch hour if on the property.