What are the responsibilities and job description for the Payment Support Specialist position at Broker Genius?
A company is looking for a Payment & Billing Support Specialist who will manage billing operations and support payment processes while ensuring excellent customer service.Key ResponsibilitiesManage invoicing, payment tracking, and review processes, ensuring accuracy and timelinessServe as the primary contact for customer inquiries related to payments and discrepanciesDocument processes and create standard operating procedures for operational efficiencyRequired Qualifications2-3 years of experience in customer-facing roles, billing, or payment-related functionsProficiency with tools such as Google Workspace, Jira, and ExcelAbility to multitask and adapt to dynamic team needsStrong organizational skillsSelf-motivated with the capability to work independently and collaboratively