What are the responsibilities and job description for the BAC Member Services Rep 1 - PRN position at Bronson Healthcare?
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Location
BLIRC Bronson Lifestyle Improvement & Research Center
Title
BAC Member Services Rep 1 - PRN
Membership Staff are responsible for promoting the value of Bronson Athletic Club and showing potential members the benefits of belonging to a Bronson facility. It is the job of Membership Staff to generate revenue by bringing awareness of the facility to potential members in the Kalamazoo area. This is accomplished by researching and producing lists of target demographic areas, creating and mailing documents which are both inviting and enticing to prospects, and following up leads through correspondence; via email, personal notes, and phone calls. Membership Staff follow the same procedure in generating lists of previous members and contacting them with information about exciting promotions, programs, and amenities offered both at the club and at Bronson Methodist Hospital. It is vital that the incumbent maintains a poised and professional demeanor so that they are approachable and knowledgeable when members and prospective members inquire about the facility. Employees providing direct patient care must demonstrate competencies specific to the population served.
Bachelor's Degree in Business
or related field or 3-5 years of sales / customer service experience required
- Strong interpersonal communication skills
- Must have computer proficiency with Microsoft Excel / Word / Outlook in building reports, creating mailings, running a mail merge, etc. Experience in Publisher and POS systems
- Interpersonal skills are essential
- Must be able to communicate clearly and in an informed fashion (verbally and in written form)
Work which produces very high levels of mental / visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand / eye coordination for sustained periods of time.
Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.
o Reviews completed application and entry into Jonas Software
o Reviews "Bronson New Member Fact Sheet" points with member and obtains signature.
o Reviews Jumpstart Program with new member and signs them up if interested.
o Processes photo in system and prints new card.
o Processes payment for initiation fee as well as any other necessary costs.
o Answers any other questions or concerns - welcomes new members to the club.
Shift
Variable
Time Type
Part time
Scheduled Weekly Hours
Cost Center
2713 Membership Sales (BLIRC)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
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