What are the responsibilities and job description for the Customer Service Associate -PRN/Variable Shift position at Bronson Healthcare?
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Location
BMH Bronson Methodist Hospital
Title
Customer Service Associate -PRN/Variable Shift
Responsible for ensuring that customers including: patients, visitors, staff, and outside vendors are greeted in a positive and professional manner providing overt hospitality and help ensure a safe environment. Screen all patients, visitors, and vendors to assist in preventing infection exposure. Offer and deliver escort assistance, directions, and/or patient belongings while providing a safe, comfortable, pleasant area. Employees providing direct patient care must demonstrate competencies specific to the population served.
Education/Experience Required:
- High school diploma or general education degree (GED) required.
- Some related Customer Service experience preferred.
- Work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines.
- Work may include the operation of and full attention to a personal computer up to 80 percent of the time.
- Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.
Greet, screen, and direct individuals entering the facility
- Ask specific screening questions and provide visitor badges to proper location.
- Follow clinical practice guidelines to screen all customers entering the facility.
- Provide mask/face covering as needed.
- Way finding for customers, leading when possible; assists customers with directions and other communication needs within the department in a timely manner.
- Provide general information as needed.
- Must be friendly, positive, and professional and be calm, yet assertive, when dealing with aggressive behavior.
- Be able to access in- house patient names and room numbers through the use of an electronic medical record.
- Employee must be comfortable relating to diverse groups of people, have the ability to give instructions in a manner that assures complete understanding, stay calm in a stressful situation, and the ability to operate wheelchairs.
Partner with Bronson Security Department to oversee safety and security in assigned area.
- Responsible for monitoring security cameras and reporting concerns to the Security team.
- Monitor elevator and stairwell usage during security alarms or drills.
- Control visitor access to the hospital by determining reason for visiting and enforcing Bronson visitation guidelines.
- Frontline for help with infant/child security
Clean and sanitize workstation and supplies
- Monitor waiting areas for cleanliness and orderliness. Pick up waiting areas as necessary and report any concerns as needed.
Work as a team with nursing, security, and various other departments to facilitate patient visitation.
Unit specific responsibilities could include:
- Assemble/Break down chart packets
- Answer phone within 3 rings and transfer calls to appropriate location
- Answer Call lights
- Control unit access
- Other duties as assigned
Always use Bronson Standards for Excellence when dealing with internal and external customers.
Shift
Variable
Time Type
Part time
Scheduled Weekly Hours
10
Cost Center
1030 Customer Service (BMH)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
