Data Content Supervisor

The Bronx District Attorney’s Office is seeking a well-qualified staff whose diverse backgrounds reflect an ability to serve the 1.4 million members of the Bronx County community and pursue a safer Bronx through fair justice. The Bronx County District Attorney’s Office has an opening for a Data Content Supervisor, who will oversee and perform time sensitive case tracking functions.




JOB RESPONSIBILITIES:

Supervise the activities of Case Trackers, and Data Content Analyst, and serves as custodian of the Data Catalogues, Standard Operating Procedures, and SLAs

Oversee IT level 1 Operations Support and complex data quality analysis including the preparation and delivery of reports on overall plans, activities, and performance metrics and collaborate across
bureaus to develop strategies to correct deficiencies or problems.

Responsible for maintaining effective and stable operations of large-scale platforms including Case Management, associated telecommunications systems, and complex data integrations by monitoring system and data quality.

Manage and track service contracts related to all platforms including data, system support and make recommendations on suitable technology based on user needs, availability, and budgetary considerations.

Coach and monitor team performance; perform evaluations and responsible for developing quarterly management reports.

Supervise the activities of Case Trackers, and Data Content Analyst, and serves as custodian of the Data Catalogues, Standard Operating Procedures, and SLAs

Administer closure and resolution of escalated issues by coordinating with cross agency Teams as applicable and assuring quality of the work delivered.

Perform all other related duties and projects as assigned.

QUALIFICATIONS:

A Bachelor’s degree preferred or Associates degree and a minimum of three (3) years working experience in a law firm, governmental agency, civic or community organization.

Minimum of two years of supervisory experience preferred.

Excellent customer service skills, the ability to organize information in a concise manner and strong attention to details.

Preferred minimum of two years’ experience working with BXDA case tracking application as well as working in a paperless environment.

Ability to handle sensitive data.

Must have the ability to work in a fast-paced environment.

Ability to communicate with all levels of staff effectively and professionally.

Prefer knowledge of the criminal justice system and criminal justice databases

Ability to multi-task and meet deadlines.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.