IT Product Manager

The Bronx District Attorney’s Office is seeking a well-qualified staff whose diverse backgrounds reflect an ability to serve the 1.4 million members of the Bronx County community and to pursue a safer Bronx through fair justice. The IT Product Manager acts as the liaison between users and technical teams within ITB, coordinating development efforts and aligning projects with BXDA's strategic goals. They translate business requirements into actionable product features and technical specifications, ensuring technology initiatives support the agency's objectives. By actively engaging users and leveraging feedback, they continuously improve product features to meet user expectations and deliver exceptional experiences. The Product Manager fosters a culture of iterative development, driving efficiency and resilience in the development process, ultimately contributing to the agency's growth and success.


JOB RESPONSIBILITIES:

The role, in collaboration with the deputy chief technology officer, will define, develop, and execute product development workstreams that are aligned with agency goals and needs. These workstreams will identify the correct platform for each process and user story. Ensure there is no cross-over or duplication of functionality/storage across multiple applications and technologies.

Work closely with legal and IT and cross-agency teams to facilitate communication/collaboration and streamline dependencies to ensure well-coordinated development processes of the platforms, upgrades, new needs, and enhancements to be delivered (i.e., Legito, NICE, CMS, Platform Modernization, Automation (RPA) Processes).

Collect and analyze user feedback, across divisions/bureaus, to inform decisions, coordinate, track, and report on progress/issues/risks to stakeholders, and develop/follow-up on execution plans for upgrades/enhancements.

Oversee the end-to-end product development lifecycle, from ideation to release.

Coordinate cross-application/platforms releases focusing on the priorities of each project, availability of resources, and the appropriate platform for each upgrade/enhancement project.

Manage all cross-product quality assurance and testing to ensure correct and efficient integration across all platforms in the product.

Coordinate training content, in-person, videos, one-pagers, to ensure accurate, updated training materials are available to users prior to any update or enhancement is deployed to production.

Manage employee recruitment, performance reviews, career coaching, and progression.


QUALIFICATIONS:

Bachelor’s degree in computer engineering, Electrical Engineering, Computer Science, or related fields; relevant certifications (e.g., x86 Platforms, Microsoft, Cisco, Nutanix, Azure) are advantageous.

Proven experience in system engineering roles for at least 8 years, with a focus on server, storage, and/or network infrastructure.

Experience in IT or a related industry, typically ranging from 3 to 5 years, including roles in project management, software development, or system administration.

Understanding of software development processes and methodologies like Agile, Scrum, or Lean.

Proficiency in tools like JIRA, Asana, or Trello.

Ability to analyze performance metrics and use data analytics tools to guide product decisions.

Ability to lead and motivate teams, communicate effectively with stakeholders at all levels, and articulate the product vision.

Strong analytical and problem-solving skills to address complex challenges in product development.

Focus on customer needs and user experience in product design and functionality.

Ability to align product goals with business objectives and foresee market trends to adjust strategies accordingly.

Ability to negotiate with stakeholders and influence the product direction.

Capacity to adapt to changing market trends and technology.

Strong communication skills to interact effectively with technical and non-technical stakeholders.

Detail-oriented mindset and the ability to manage multiple tasks and priorities.

Ability to manage multiple projects and tasks efficiently.

Minimum Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.