Case Management Coordinator Req#4413

Organization Overview:

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger Bronx community. In all aspects of our work, BronxWorks strives for the highest ethical and performance standards. We are guided by the belief that people must be treated with dignity and respect, regardless of their present situation or past experiences. We have over 65 locations throughout the Bronx providing a variety of programs that assist in the areas of family, children and youth support, educational services, senior services, homelessness, financial empowerment, and workforce development, among others. With over 50 years of experience supporting Bronx communities, we are an employer of choice for those seeking a meaningful career in the social services field.

BronxWorks Legal Services – Tenant Defense Program

The BronxWorks model aims to break the cycle of poverty through a holistic approach, helping individuals and families transition from crisis to self-sufficiency. A key component of this continuum of support is BronxWorks Legal Services, which provides free legal assistance to those facing eviction, seeking immigration stability, and survivors of domestic violence and other crimes. Within BronxWorks Legal Services, the Tenant Defense Program plays a vital role in securing housing stability for low-income tenants. The program supports New York City’s groundbreaking Universal Access to Counsel initiative, which ensures low-income tenants the right to full legal representation in eviction proceedings.

Case Management Coordinator Opportunity

The Case Management Coordinator will lead case managers who support staff attorneys working on eviction prevention cases as part of the Tenant Defense program. The Coordinator will ensure that clients are connected with rental assistance programs and public benefits, such as emergency rent arrears assistance, FHEPS, CityFHEPS, cash assistance, SNAP, and HASA. The Case Management Coordinator will report to the Vice President of Homelessness Prevention and Access to Benefits and will play a critical role in providing high-quality case management services to some of New York City's most vulnerable tenants. This position will also work closely with the Vice President of Legal Services to ensure the successful achievement of all Tenant Defense Program deliverables.

Key Responsibilities

• Collaborate closely with the Vice President of Legal Services and program leadership to ensure the effective alignment of case management support with Tenant Defense attorneys and to meet contract deliverables for the Homelessness Prevention and Access to Benefits programs.
• Regularly assess and identify the public benefits programs, housing subsidies, and financial assistance available across the agency, making informed referrals and service connections based on client needs.
• Develop and implement best practices for case management workflow to improve efficiency and service delivery, ensuring comprehensive assessments of clients’ eligibility for public benefits programs such as CityFHEPS, FHEPS, cash assistance, SNAP, and others.
• Collaborate with IT and data teams to ensure the effective use of case management systems and tools, optimizing reporting and tracking of client outcomes, particularly related to housing subsidies, rental assistance, and public benefits.
• Support strategic planning for program growth, identifying potential funding opportunities, public benefits initiatives, and collaborating in grant-writing efforts to enhance advocacy efforts across the agency.
• Maintain programmatic and statistical reports to ensure goals are met, identifying gaps in service delivery or underutilized benefits programs, and recommending strategies for improvement.
• Ensure contract compliance and assist in quality assurance for the case management program, particularly related to public benefits advocacy and housing subsidy programs.
• Establish and maintain strong relationships with external stakeholders, including landlords, housing authorities, public benefits agencies, and community organizations, to facilitate timely access to housing subsidies, rental assistance, and other financial resources for clients.
• Monitor changes in housing policy, rental assistance programs, and public benefits regulations, ensuring staff remain informed and services are compliant, and assessing the impact of these changes on the agency’s advocacy efforts.
• Train Case Managers on NYC’s full range of rental assistance programs and public benefits, such as CityFHEPS, FHEPS, cash assistance, SNAP, and SSI, ensuring they understand program criteria and how to effectively advocate for client access to these resources.
• Act as a liaison internally at BronxWorks, regularly making referrals or reassigning clients to local Neighborhood Development Areas (NDAs) for public advocacy support where appropriate.
• Maintain a partial caseload, providing direct client services as needed, including completing intakes, assessing service plans, and advocating for housing subsidies or other financial assistance.
• Provide guidance on complex cases, intervening in crisis situations and ensuring that services meet client needs.

Required Qualifications

• LMSW preferred, or Bachelor’s degree with significant experience in social services or case management.
• At least ten (10) years of prior supervisory experience in a social service setting, ideally within housing or benefits advocacy.
• At least eight (8) years of professional experience in homelessness prevention and public benefits advocacy, including substantial engagement with judges, landlords, and landlord attorneys in New York City Housing Courts
• At least five (5) years of prior professional experience with NYC rental assistance programs assisting clients in housing court with subsidy applications, such as emergency rent arrears assistance, FHEPS, CityFHEPS, HASA, SNAP, and cash assistance.
• Demonstrated commitment to social justice and working in with low-income and vulnerable populations and communities of color to advance equity.
• Excellent communication and leadership skills, with experience working with vulnerable populations.
• Ability to collaborate with legal and social services staff in a fast-paced, high-stakes environment.
• Excellent research, oral and written communication, and analytical skills.
• Strong attention to detail and concern for quality and accuracy.
• Excellent customer service and interpersonal skills. Able to effectively communicate and build trust with individuals from diverse backgrounds, external resource providers, and people experiencing crisis.
• High degree of professional ethics and integrity and ability to maintain confidentiality.
• Exceptional time management and organizational skills including the ability to manage a diverse and fast-paced caseload, multi-task, and produce quality work on tight deadlines.
• Proficiency in Microsoft office suite, including Outlook, Word, Excel, and Sharepoint, and other standard business technology, including electronic case management and communication systems.
• Must be able to work effectively within a team structure as well as independently.

Plus Factors

• Verbal and written proficiency in a language other than English, especially Spanish or another language commonly spoken by Bronx residents.
• Experience supervising or managing a team of case managers or advocates, particularly in a nonprofit or legal services setting.
• Proficiency in using case management systems and tools such as LegalServer, Salesforce, or other related software.
• Knowledge of NYC housing policies, tenant protections, and eviction defense strategies
• Demonstrated ability to navigate complex bureaucracies, such as housing authorities or public assistance agencies, to secure benefits for clients.
• Experience in crisis intervention, conflict resolution, or trauma-informed care, particularly for housing-insecure or at-risk populations.
• Ability to work collaboratively across multidisciplinary teams, including attorneys, social workers, and other service providers.

BronxWorks Commitment to Diversity and Inclusion

BronxWorks seeks to build an inclusive organization grounded in respect for differences. People of color, women, people with disabilities, immigrants, veterans, lesbian, gay, bisexual, transgender and queer people, and those with lived experiences in the communities we serve are strongly encouraged to apply.

Equal Employment Opportunity

BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff, and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.