Case Management Supervisor - 4376

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 37 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

• Review client intakes and determine client eligibility for Homebase services
• Review cases, to ensure that they meet ESG/EAF eligibility requirements
• Ensure that ineligible clients are referred to appropriate alternative services
• Ensure that client records are in compliance with ESG/EAF guidelines
• Review HRA guidelines with staff to ensure that case managers understand ESG/EAF requirements
• Review HRA database frequently to ensure that case management staff is complying with HRA quality assurance requirements
• Conduct weekly supervision with staff and complete supervision forms
• Complete individual monthly reports for line staff
• Review Financial Assistance Requests
• Assess with case managers the risk of clients entering shelter system
• Review and sign all client service plans
• Review and sign documentation in client files, where supervisory signature is required
• Conduct Quality Assurance reviews to ensure cases and case records (paper and electronic) meet ESG/EAF standards
• With Program Director, create disciplinary plan of action for staff not meeting their job requirements

QUALIFICATIONS

• LMSW required plus three to five years of experience providing case management services 
• Prior supervisory experience working in a social service agency preferred 
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.

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