Case Management Supervisor - 4494

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have  60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

RESPONSIBILITIES

• Supervise case work staff through weekly individual and monthly group meetings 
• Review case records and reports at least monthly 
• Direct staff interventions in difficult or crisis situations 
• Maintain and monitor program variance reports to ensure statistical goals are being met 
• Monitor program for quality assurance and contract compliance 
• Provide each staff member with a monthly progress report and yearly performance appraisals 
• Assist in the development and implementation of services for clients 
• Maintain a case load and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up 
• Interview and recommend new staff for hire 
• Submit reports to supervisor monthly, or more frequently as required 
• Represent the agency at meetings and Events 
• Act as a liaison between BronxWorks and other CBO’s, the area community district, and government agencies
• On Call 24/7 
• Travel to all 5 Boroughs in NYC 
• Ensure that calls, referrals, and email follow-up is conducted within 24 hours for priority case and 72 hours for all other cases. 
• Ensure that assigned case managers are conducting monthly visits for their caseload 
• Maintain stabilization of caseload utilization rates for the program. 
• Conduct weekly case conferences with staff, clients, client advocates, collateral contacts, and client families. 
• Complete monthly supervision in order to track concerns regarding employee performance 
• Ensure that services plans are completed within 30 days of the referral and a service plan review every 6 months 
• Conduct Quality Assurance on case files which includes but not limited to: reviewing progress notes for timely submission and quality 
• Supervise MSW interns for the program
• Perform additional duties as assigned

QUALIFICATIONS

• LMSW required plus three to five years of experience providing case management services 
• Prior supervisory experience working in a social service agency preferred 
• Must be SIFI Certified
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.

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