Community Coach - 4400

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 60 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

An Outreach Worker is to support individuals and families living in the targeted community(ies). 

Note: Outreach Workers can serve as *community coaches, outreach specialists, community outreach specialist, community organizers, including other equivalent titles and responsibilities. 

* Community Coaches are residents of the target developments that programs such as Jobs Plus serves. 

To be eligible for this position, you must be a resident of   New York City Housing Authority (NYCHA) of the following 8 developments: Melrose, Betances, Courtlandt, Moore, Sack Wern, Soundview, Clason Point Gardens and Monroe.

RESPONSIBILITIES

• Primary function is to provide community outreach, engagement, awareness, education, and resources, while bridging the gap between the Jobs Plus program and the communities we serve.  
• Act as an intermediary to facilitate communication between BronxWorks and targeted NYCHA residents and members to raise public awareness and promotion of the Jobs Plus program employment related services, activities, resources, income supports, support services (i.e. legal assistance, mental health counseling, emergency food) ,benefits and incentives (i.e. Earned Income Disallowance). 
• Promote and distribute program marketing materials (i.e. flyers) within and around the developments through a combination of knocking on doors, talking to residents in their homes or lobbies, and attending tenant association meetings, community meetings or events.
• Help to advertise upcoming events and program offerings on social media
• Ensure that messages are consistently delivered, allowing for an open dialogue between BronxWorks and the community.  
• Develop a better understanding of what are the target audience needs and wants to enable the program to  provide more  relevant services and solutions that meet their audience’s needs. 
• Responsible for developing and maintaining professional relationships between BronxWorks, partner organizations, and its various stakeholders (i.e. NYCHA REES, property management, etc.)
• Collaborate to organize outreach meetings and outreach activities/events
• Attend community events, such as Tenant’s association meetings, family days, and recreational events. This may also include community board meetings, and NYPD Public Service (PSA) meetings, national night out, etc.   
• Other duties as assigned. 

QUALIFICATIONS 

• High school diploma/GED and at least 1 year experience working in social services. In lieu of a degree, 2 years relevant experience preferably in social services. 
• Exceptional communication skills, strong organization and interpersonal skills and qualities.   
• Knowledge and proficiency of Microsoft Office suite and other standard business technology is required.
• Data management and tracking is required. 

POSITION CRITERIA:

• Leadership skills and self-starter
• Previous outreach or community engagement experience as a community liaison or organizer is a plus
• Must be comfortable working in intercultural settings. 
• Have a wealth of knowledge to strategize engagement opportunities with the targeted community areas of Soundview and South Bronx.
• Strong qualities that will enable to effectively engage with, support community outreach, and build positive relationships within their community. 
• Have adaptability and problem-solving skills to be productive in order to navigate unexpected situations, handle conflicts, and find creative solutions to challenges that arise within the community.
• Must have empathy and understanding when communicating with community partners and leaders. 
• Ability to relate and connect with community members by maintaining professional relationships and demonstrating empathy for their concerns and challenges; while building trust and establish constructive relationships within the community.
• Strong use of the English language in verbal and written communication. Proficiency in Spanish preferred

ADDITIONAL DETAILS

BronxWorks offers a variety of benefits to full-time salaried employees as well as part-time salaried employees who work at least 20 hours per week year-round.

• Generous paid time off for personal, vacation, parental, and medical leave
• 12 paid holidays.
   Comprehensive medical, and life insurance coverage care for employees and their families, at little or no cost to employees.
• A pension plan that is 100% employer paid
• Two tax deferred annuity plans and employee assistance in maximizing the pension plan and tax deferred annuity plans to prepare for retirement. 
• TransitChek – Employees may use TransitChek to have money taken out of their pretax salaries to pay for their public transportation commute. 
• Free and confidential assessment, counseling, and referral service, to assist employees and their families with a wide range of personal problems. 
   

Additionally, BronxWorks offers:

• A comprehensive monthly training calendar.
• Access to some scholarship opportunities.
• Non-financial support and internship opportunities for employees who return to school, particularly for their Master of Social Work degrees.

APPLICATION INSTRUCTIONS

For consideration, submit a cover letter and resume via the following URL: https://bronxworks.org/take-action/work-with-us/

BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with  federal, state and local laws,  does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff, and termination.

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