Tenant Services Coordinator - 456

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 65 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field. 

Qualifications

• Bachelor’s degree in social work or in a related field of study, required.
• One year of case management or relevant work experience preferred.
• Candidate must have a valid driver’s license which has been held for at least 1 year; in the last 3 years, candidate must have obtained no more than 3       license violation points
• Proficiency in English and Spanish, preferred.
• Proficiency in Microsoft Office suite and other standard business technology is required.
• Strong oral and written communication, time management and organizational skills are necessary.

Essential Duties and Responsibilities

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.  
• Manage a caseload
• Document all interactions with, or on behalf of, clients.  
• Maintain familiarity with program resources available on and off-site.  
• Coordinate client services with other social services, mental health, medical, employment, educational and other providers. 
• Complete program reports monthly, or more frequently as required.  
• Report to, and meet with, supervisor monthly.  
• Conduct home visits and other fieldwork as required.   
• Adhere to all funder standards, expectations, and regulations. 
• Perform additional duties as assigned. 

Program Specific Responsibilities

• Handling tenant service requests and entering them into In Check (Site Compliance). 
• Preparing paperwork for audits and documenting potential liability incidents. 
• Maintaining databases with tenant and vendor information. 
• Organizing housing-related workshops. 
• Acting as a point of contact for tenants, addressing their inquiries and concerns. 
• Facilitating communication between tenants and management. 
• Coordinating tenant appreciation events and creating newsletters. 
• Conducting regular unit inspections. 
• Developing and implementing resident-centered support plans.  
• Ensure tenants are aware of and receive timely interventions, such as conflict resolution or emergency services, when needed.
• Conduct informational sessions with tenants to educate them about housing rights, building policies, and available resources.
• Coordinate with social workers, healthcare providers, and other service organizations to ensure tenants receive the necessary support. 
• Support tenants in developing life skills necessary for maintaining housing, such as budgeting, self-care, and conflict resolution.
• Help tenants understand and comply with lease agreements, property rules, and program requirements.
• Work closely with property management staff to ensure tenants are maintaining their units and adhering to building policies.
• Collaborate with case managers and social workers to provide holistic support for tenants, ensuring wraparound services are in place.
• Participate in regular case management meetings to discuss tenant progress and identify any areas of concern or need.
• Collaborate with law enforcement and emergency response teams when necessary.
• Maintain up-to-date records on tenant interactions, service referrals, and case notes while ensuring confidentiality.
• Collect data related to tenant satisfaction, service outcomes, and program performance to report to management and stakeholders.

Skills

• Engagement and detailed oriented skills are essential.  
• Strong oral and written communication, time management and organizational skills are necessary.  
• Ability to collect and analyze client demographics and outcome. 
• Excellent organizational and teambuilding skills.   
• Strong presentation skills and ability to represent the agency at functions and meetings.   

Physical Requirements 

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City, and adjacent areas, via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.

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