Pool Desk Supervisor

JOB SUMMARY
The Desk Supervisor at Bronze Buffalo Ranch is responsible for overseeing swim & racquet club desk
operations to ensure a welcoming, organized, and efficient environment for all members and guests.
This position involves leading desk staff, managing daily tasks, maintaining excellent customer service
standards, and supporting overall club operations.

JOB FUNCTIONS
Note: the following duties and responsibilities are not all-inclusive

• Supervise and support desk staff, including scheduling shifts and ensuring adequate coverage.
• Provide coverage for unscheduled or call-off shifts when alternate coverage is unavailable,

ensuring continuous front desk operation.

• Provide exceptional customer service by greeting members and guests, answering questions,

and resolving concerns or complaints professionally.

• Oversee check-in procedures, member account management, and point-of-sale

transactions.

• Ensure the pool deck remains clean, organized, and presentable at all times by regularly

removing used towels, empty water cups, trash, and other debris. Straighten furniture, restock
amenities as needed, and support a welcoming environment for all guests.

• Oversee the laundering of all Swim and Racquet Club towels, ensuring they are cleaned,

dried, and restocked regularly throughout the day. Maintain an organized laundry area and
ensure towel supply levels meet guest demand at all times.

• Act as the on-deck point of contact for operations, monitoring service flow and guest needs.

Communicate promptly with F&B managers to request additional support or assistance when
needed, ensuring seamless service and a positive guest experience.

• Train new desk staff and ensure consistent adherence to club policies and procedures.
• Maintain a clean, organized, and safe front desk area.
• Assist with court bookings, and swim lesson sign-ups as needed.
• Coordinate communication between front desk and other departments (maintenance,

instructors, etc.).

• Prepare and submit daily reports, including attendance, incidents, and financial transactions.
• Support club events, camps, or tournaments by managing desk operations and providing

logistics support.

• Perform additional duties as requested by management.

JOB REQUIREMENTS
The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he/she can perform the essential functions of the job, with or without reasonable
accommodation, using some other combination of skills and abilities.

• High school diploma or equivalent required; some college coursework preferred.
• Prior customer service experience, preferably in a recreational or club setting.
• Supervisory or leadership experience is a plus.
• Excellent communication, organization, and interpersonal skills.
• Proficient with computer systems and basic office software (e.g., MS Office, POS systems).
• Ability to handle emergencies calmly and follow protocols.
• CPR/First Aid certification required (or willingness to obtain upon hiring).
• Ability to sit or stand at the front desk for extended periods.
• Occasionally lift or move up to 25 lbs.
• Pleasant personality to effectively deal with guests; questions and service, and to contribute to

the overall atmosphere of teamwork with fellow employees.

• Maintain good safety habits and report unsafe or hazardous conditions to management.

The Bronze Buffalo Ranch at Teton Springs is an Equal Opportunity Employer and does not
discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran
status, or based on disability or any other federal, state, or local protected class.

Job Types: Full-time, Temporary

Pay: $18.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift

Work Location: In person

Salary : $18 - $21