What are the responsibilities and job description for the IT Support Engineer - Part-Time/Onsite/Buffalo, NY or Boston, MA position at Brook Inc?
About Brook Inc
Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors' offices and into people's homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient's health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.
Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients' health outcomes.
Job Overview :
The IT Support Engineer will support the Security Engineer in managing Brook"s IT infrastructure and ensuring compliance with organizational security and operational standards. This role emphasizes help desk support, and contributing to improving and maintaining a secure IT environment.
Responsibilities :
- IT Support & Help Desk Management
Act as the primary point of contact for employee IT issues, escalating issues as needed.
Prepare and set up new computers (Mac and Windows) ensuring they meet IT & security requirements and policies.
Oversee and manage the company's IT infrastructure, including Google Workspace, Slack, Office 365, and other SaaS platforms.
Develop and maintain documentation on IT processes, protocols, and systems in use.
Qualifications :
Work Schedule : Onsite, Part-Time, 20 hours per week. Approximately 4-5 hours a day onsite, 4-5 days a week.
The pay range for this role is a hourly rate, based on experience, location and applicable knowledge.
Please note : We are not able to provide visa sponsorship for this role and the candidate must be located in the Buffalo, NY or Boston, MA area as this is an onsite position.
Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
The pay range for this role is :
25 - 35 USD per hour(Buffalo Office)
25 - 35 USD per hour(Boston Location for Job Posting)
PI260632569
Salary : $25 - $35
