What are the responsibilities and job description for the Cashier/Floor Worker position at Brook Valley Management, Inc.?
Reports to : Store Manager or Front End Supervisor
The purpose of this position is to create a sincere connection with our customers through polite and courteous service, while ensuring the appearance of the sales floor creates a desirable shopping experience.
Traits and Requirements :
- Must be at least 18 years of age
- Ability to concentrate and pay close attention to detail
- Eye-hand coordination to sort, grasp, color coordinate, and tag.
- Ability to perform basic math calculations
- Excellent customer service and communication skills
- Ability to read and write
Physical Skill Requirements :
Working Conditions :
Essential Duties and Responsibilities % of Time
Customer Engagement- Provides customers with fast, friendly and courteous service. Responds to customer's questions and / or takes initiative to find answers for them. Greet and assist customers on the sales floor while making eye contact and smiling. -Continually
Assessing Sales Floor - When not servicing customers, walk the sales floor, straightening and organizing as needed. Remove trash from sales floor. -40%
Processing - Operate the cash register and receive payment from customers in cash or credit card, accurately count and provide change to customers as required. Ring up and bag one item at a time. -20%
Work Area - Maintain cleanliness and organization of the work area for safety and the most efficient production possible. Keep area free of debris and large items and entire area should be cleaned prior to leaving. -Continually
Safety - Provide our customers and team members with a hazard-free environment by following company safety guidelines and procedures. This includes cleaning up breakages or spills promptly, following guidelines and reporting any hazard or injury to a supervisor. Leave cash drawer closed until exchange of monies. Never walk or turn away with the cash drawer open. -Ongoing
Communication - Cashier will communicate with the public in a courteous manner. Communicate to Manager or Supervisor of issues or potential hazards within the store. Communicate with fellow employees in a respectful manner to inspire a spirit of teamwork. -Ongoing
Meeting Targets - consistently balance your cash drawer at the end of every shift without any overage or shortage. -Continually
This job description is not to be construed as a complete statement of duties, responsibilities or requirements. The percentages are approximate and can be different in each store.
