Account Manager

Title: Account Manager Location: East Rutherford NJ (on-site) About Us: Brookaire Company has been serving the HVAC Industry since 1974. We are dynamic, fast-paced, and customer oriented. As one of the top resources to find HVAC Air Filters and Belts, we constantly strive to understand our customers needs, and position our products and services to meet those needs. Brookaires employees are committed to a culture of continuous improvement, in view of meeting the high demands of our customers. Position Description: Reporting to the Inside Sales Manager this person will work with existing clients to maintain a good working relationship and ensure the accounts are growing. This includes onboarding new customers, order entry, booking appointments, creating follow up tasks, quoting and more. You will work closely with the Business Development team to ensure they spend as much time as possible in front of the client. Key Responsibilities: Operating as the lead point of contact for any and all matters specific to your assigned Customers Building and maintaining strong, long-lasting customer relationships Overseeing customer account management, including order/quote entry, and all other inquiries Collaborate with Business Development to identify and grow opportunities within territory Track Key Accounts to ensure sustainment and growth Develop new business with existing clients and/or identify areas of improvement to meet sales quota Respond to customer inquiries and orders in a timely manner Maintain accurate customer records Follow up on customer inquiries and orders Utilize sales and marketing techniques to increase sales Monitor and track customer feedback Resolve customer complaints Remain up-to-date on product information and changes Required Qualifications: Excellent communication and organizational skills Ability to work independently and as part of a team Ability to handle customer complaints Knowledge of sales and marketing techniques Knowledge of customer relationship management (CRM) software Proficient in Microsoft Office Suite Previous experience in sales and customer service is beneficial Your success will be driven by your demonstration of our core values: Customer First - We make life easy for the customer and always go the extra mile. We believe if you give service, you get the business. Loyal - Loyal to ourselves, to our team members and to the company. Accountable - Excellence in accountability leads to excellence in results. Professional - We understand the key to quality and efficiency is professionalism. Your Application: Brookaire offers a comprehensive benefit plan including medical, dental and vision benefits that is generously subsidized along with a competitive PTO package, Profit Sharing and 401K matching. If you meet the requirements of this opportunity, are aligned with our core values, we encourage you to apply now. Come join one of the fastest growing companies servicing the HVAC industry today! Disclaimers: Brookaire does not accept unsolicited third-party resumes. Brookaire is an Equal Opportunity Employer/Disabled/Veterans Brookaire is also committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. Brookaire is an E-Verify Employer.