RN Clinical Intake Manager (Hybrid)

Position Overview: We are seeking a dynamic and experienced Registered Nurse to join our team as a Clinical Intake Manager in a hybrid role. This position offers the flexibility of working 3 days remotely and 2 days in our Manhattan office, allowing you to balance work-life commitments while contributing to our healthcare Manage the day-to-day intake operations from all referral sources. Works collaboratively with Operations and referrers to assure a safe transition to home care. Assisting the department in meeting agency goals. Works under general direction organization's success. Prior experience in management, case management, administration or discharge planning is ideal but not required. Come join our growing team and see why we have been ranked as one of NYC Top Healthcare organizations five years in a row!

• Position: RN Clinical Intake Manager
• Location: Hybrid: Three (3) Days Remote/Work from Home & Two (2) Days in Manhattan, NYC (Midtown East 51st St.)
• Schedule: Monday – Friday / 8:30 am – 5:30 pm
• Salary: $55 - $75 per hour

Requirements:

• Current New York Registered Nurse (RN) License
• Associates or Bachelor's Degree in Nursing (ASN or BSN)
• Minimum of three (3) years as an Intake clinician or related experience in community health, health care administration, Long-Term Home Health Care Program or discharge planning
• Ability to balance multiple tasks and manage conflicting priorities
• Demonstrated strong interpersonal, customer service and relationship building skills
• Strong attention to detail and follow-up skills
• Basic computer/PC skills, as well as experience with EMR/EHR software systems

Job Description

• Provides guidance and support to intake staff in managing the day-to-day operations of assigned intake staff to ensure safe transition of patients into home care services.
• Assists in the coordination of home care services for complex cases, facilitates problem resolution
• Develops staff through individual and team coaching; involves staff in the process of self-development; facilitates regular staff meetings to hear staff updates and concerns; and offers guidance, input and suggestions on best practices.
• Ensures quality of intake staff performance is consistent with mission, policies and standards and in compliance with regulatory requirements.
• Identifies, develops and implements strategies and actions to improve intake staff performance.
• Manages, monitors and audits referral/intake processes to ensure timeliness, accuracy, procedural compliance and transmittal of referrals to appropriate program.
• Implements and manages documentation and reporting systems for all referral sources.
• Interprets health policies and procedures for intake staff and referral sources.
• Collaborates with Business Development senior management and/or referral sources to identify, develop and implement strategies for improving the efficiency and effectiveness of the intake program.
• Collaborates with account management to achieve admissions targets.
• Assists in the development of long- and short-range strategies and objectives for intake program.
• Implements strategic initiatives with Business Development and Operations teams
• Performs all duties inherent in a managerial role.
• Ensures effective staff training, evaluates staff performance, provides input for the development of the department budget, and hires, promotes, terminates staff and recommends salary actions, as appropriate.
• Participates in special projects and performs other duties as assigned.