Associate Relations Coord

Overview

Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity

 

Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)

  Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us!  You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.  Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.  Additional benefits offered include, but are not limited to:

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

 

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Responsibilities

The Associate Relations (AR) Coordinator is responsible for administrative duties related to the intake and documentation of associate relations calls and reports including, but not limited to, those submitted to the Integrity Line. This is a growth opportunity to gain experience in, and exposure to, the field of Employee Relations. The position is part of a Center of Expertise (COE) designed to ensure associate complaints and issues are investigated in a thorough and timely manner.

Provides a broad-range of administrative and technical support to the Associate Relations team including, but not limited to, ensuring the confidentiality, efficiency and accuracy of information entered into the case management system.

Serves as the initial point of contact for associate relations concerns that come in via avenues other than the Integrity Line. Performs case entry into the case management system and provides notification to appropriate AR Specialist.

Completes and corrects data to ensure accurate set-up of all records related to associate relations calls and/or reports.

Maintains calendars for the Associate Relations team, coordinates meetings, maintains files/records, and follows up on inquiries.

Creates and maintains spreadsheets, databases, and reports. Prepares and delivers various types of presentations related to associate relations issues/trends/metrics.

Conducts scripted intake and informational interviews to support AR Specialists, as requested.

 

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience• High School Diploma• 1-3 years

 

Certifications, Licenses, and Other Special RequirementsNone

 

Management/Decision MakingUses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally.

 

Knowledge and SkillsExcellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner. Ability to interact and develop strong trusting relationships with associates at all levels in order to gain support and achieve results. Ability to solve problems utilizing critical thinking skills. Computer proficiency with Microsoft Office (i.e. Word and Excel). Strong organizational skills and ability to multi-task in a fast paced environment.

 

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors
• Requires Travel: No

 

Brookdale is an equal opportunity employer and a drug-free workplace.

Salary Range Information

$21.43 - $26.79 / hour

Salary : $21 - $27