Resident Services Coordinator

Overview

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)

  Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us!  You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.  Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.  Additional benefits offered include, but are not limited to:

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.

 

To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Responsibilities

Assists residents to identify appropriate resources and solutions to maintain their highest level of independence and satisfaction, to include problem solving for health, social and emotional needs and coordination of support services.

Communicates with residents and families regarding support services available to meet their needs through Personalized Living, ISC, Brookdale levels of care, Hospice, Life Enrichment, and other services as appropriate.

Communicates with health care providers to monitor and assess health conditions, safety issues, and the needs of all residents. Follows residents who are hospitalized and monitors progress to return home.

Attends Collaborative Care Meetings to determine risk potential of all residents. Communicates with other associates concerning residents’ change in condition and /or behavior. Conducts family conferences to determine support services required to meet the resident’s needs.

Assists Sales associates to determine appropriate services needed for new move-ins. Coordinates new resident orientation process to ensure a smooth transition into the community. Contacts move-outs to ensure their needs are being met in their new surroundings and provides assistance as needed.

Coordinates and facilitates health education programs for residents and families. Collaborates with ED to determine appropriate topics.

May respond to resident emergencies, assess situations, and alert medical help when necessary. Contacts family members during times of emergency and other concerns. Addresses and follows up on all incident reports in a timely manner.

Monitors and oversees any outside care providers working at the community.

Attends Stand-up and Town Hall meetings.

Develops and maintains a positive image with the local community. May attend social and civic affairs.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and ExperienceGraduate from Accredited Nursing School and a minimum of one to two years related experience required.

 

Certifications, Licenses, and Other Special RequirementsCurrent State RN, LPN or LVN license.

 

Physical Demands and Working Conditions

• Standing
• Requires interaction with co-workers, residents or vendors
• Walking
• Sitting
• Occasional weekend, evening or night work if needed to ensure shift coverage.
• Use hands and fingers to handle or feel
• On-Call on an as needed basis
• Reach with hands and arms
• Possible exposure to communicable diseases and infections
• Potential injury from transferring, repositioning, or lifting residents
• Talk or hear
• Exposure to latex
• Ability to lift: Up to 50 pounds
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards
• Requires Travel: Occasionally
• Vision

Management/Decision MakingApplies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

 

Knowledge and SkillsHas a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has a working knowledge of the organization.Effective oral and written communication skills. Possesses the ability to make independent decisions when circumstances warrant such action. Demonstrates an interest in working with a senior population. Ability to establish an effective working relationship with all departments and the community. Excellent organizational and follow-through skills. Demonstrates attention to detail.

 

Brookdale is an equal opportunity employer and a drug-free workplace.

Salary Range Information

$24.65 - $30.81 / hour

Salary : $25 - $31