Community Experience Coordinator-Brookestone Meadows Villas

Brookestone Meadows is offering an outstanding opportunity for a hospitality driven, passionate, proactive and highly organized professional to become the Community Experience Coordinator at The Villas at Brookestone Meadows.

This dynamic role involves overseeing the daily operations of our community, ensuring residents feel connected, engaged, and enriched. You will be responsible for driving social engagement, planning activities, coordinating transportation, overseeing leasing and contracts, and providing exceptional customer service. The ideal candidate is a creative, compassionate, and technology-savvy professional with a strong background in hospitality, event planning, and life enrichment for active aging individuals.

Key Responsibilities include:

• Sales and Marketing:
  • Assist in marketing efforts to promote the community to potential residents and maintain relationships with current residents.
  • Conduct tours, provide information on housing options, and guide prospects through the leasing process.
  • Maintain current knowledge of available units, pricing, and lease terms.
• Community Engagement:
  • Develop, plan, and organize daily, weekly, and seasonal activities that promote social interaction, well-being, and enrichment for residents.
  • Foster a warm, welcoming, and inclusive community environment that encourages resident participation.
  • Connect residents with local resources and services to enhance their quality of life.
• Event Planning and Life Enrichment:
  • Plan and execute events and activities that promote physical, emotional, and social engagement for elderly residents.
  • Work closely with residents to ensure activities cater to their interests and needs.
• Operational Support:
  • Oversee clubhouse operations, ensuring it is open and closed according to schedule and is well-maintained.
  • Coordinate transportation for residents as needed, ensuring they have access to essential services and events.
  • Create maintenance work orders and ensure timely follow-up on resident requests.
• Customer Service and Resident Relations:
  • Serve as a primary point of contact for residents, providing exceptional service and addressing any concerns or needs promptly and professionally.
  • Act with compassion, providing emotional support and ensuring the comfort of residents, especially those requiring additional care.
• Leasing and Contract Management:
  • Assist with the leasing process by managing contracts, renewals, and ensuring all required documentation is completed.
  • Ensure residents’ needs are met, helping create an environment that promotes long-term resident satisfaction.
• Facility Management:
  • Ensure the community grounds and buildings are pristine, including regular inspections and coordination of necessary upkeep and repairs.

Qualified candidates will have two years of experience in hospitality, customer service, or event planning and experience working with seniors or in active aging communities preferred along with knowledge of life enrichment strategies and creating engaging activities for older adults. Candidates will have excellent communication skills (written and verbal), with the ability to interact effectively with residents, staff, and prospective residents; strong organizational and multitasking abilities, with a proactive approach to problem-solving; be proficient in office software, community management tools, and social media platforms; be creative and innovative with the ability to think outside the box and develop engaging activities; be compassionate and empathetic, with a strong desire to serve others and enhance their quality of life and have the ability to work independently and as part of a team. Additional requirements include flexibility to work evenings, weekends, and holidays as needed, ability to lift and move items up to 25 pounds and a valid driver’s license.

Brookestone Meadows is a member of the Vetter Senior Living family, which is an innovative, quality driven organization that has been serving seniors for 50 years in our independent living, assisted living skilled nursing, and home health and hospice. Living our mission of “Dignity in Life” and our vision and values allows us to enjoy a national reputation of “quality”. We offer a supportive and collaborative work environment where your creativity and passion for enriching the lives of others can truly make a difference. As a Community Experience Coordinator, you will play a vital role in creating a vibrant and caring community for our residents, contributing to their well-being and happiness every day.