What are the responsibilities and job description for the Multi-Site Service Technician (Build to Rent) position at Brookfield Properties?
Location
Surfside Beach - 184 Eagles Cliff Drive, Surfside Retreat
Business
We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!
Job Description
Location: Surfside Retreat (184 Eagles Cliff Drive, Surfside, SC) & Haven at Wild Wing (1600 Hyacinth Drive, Conway, SC)
Hours: M-F 8AM - 4:30PM
Primary Responsibilities: The Multi-Site Service Technician is responsible for maintaining the physical integrity of the community. This involves ensuring a clean, secure, and comfortable living environment for residents, visitors, and team members. The Service Technician will carry out assigned duties in a safe manner and other duties as requested by the Maintenance Supervisor and Community Manager.
In addition, the Service Technician will also be responsible for:
1. Maintenance & Repair:
- Perform routine maintenance tasks, including HVAC, plumbing, electrical, and appliance repairs.
- Conduct regular inspections of buildings, equipment, and systems to identify and resolve issues.
- Complete and follow up regarding work orders efficiently and accurately, ensuring minimal disruption to residents.
- Respond to emergency maintenance requests promptly and professionally.
2. Resident Experience:
- Act as a point of contact for residents regarding maintenance issues, inquiries, and concerns.
- Coordinate with both centralized and onsite property management teams to address resident maintenance/service requests and resolve issues in a timely manner.
- Foster positive relationships with residents to enhance satisfaction and retention rates. - Interact with residents courteously and professionally, addressing their maintenance concerns and providing solutions.
- Communicate effectively with the maintenance team and other staff members to ensure a coordinated effort in maintaining the community.
3. Property Upkeep:
- Maintain common areas, amenities, and grounds to ensure they are clean, well-maintained, and presentable.
- Assist with preparing units for new residents, including painting, cleaning, and minor repairs.
- Ensure all tools and equipment are properly maintained and in good working order.
4. Safety and Compliance:
- Adhere to all safety protocols and regulations to ensure a safe working environment.
- Ensure compliance with company policies, local, state, and federal regulations.
- Participate in ongoing training and development to stay current with industry standards and best practices.
Skills & Competencies:
- High school diploma or equivalent; technical or trade school certification is a plus.
- Proven experience in maintenance, preferably in a residential or property management setting.
- Strong knowledge of HVAC, plumbing, electrical, and general maintenance practices.
• Ability to troubleshoot and repair a wide range of issues. • Excellent customer service and communication skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Valid driver’s license and reliable transportation.
- Ability to lift heavy objects, climb ladders, and perform physically demanding tasks.
- CPO/HVAC/CAMT certifications preferred.
Essential Job Functions:
- Act as an onsite Service Technician and maintenance representative of Maymont Homes at BTR location(s) assigned.
- Other duties, as assigned by supervisor or leadership team.
Key Metrics & Responsibilities
- Work order efficiencies on completion time and warranty completion
- Turnaround time for units
- Customer satisfaction measured by KPI through reputation management software systems and retention rates.
- Ensure direct reports to you complete assigned training by deadlines set forth.
Why work for Maymont Homes ?
Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!
Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.
Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.
Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
