What are the responsibilities and job description for the Resident Relations Coordinator (seasonal) position at Brookfield Properties?
Location
8421 Broad - 8421 Broad St.
Business
We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
Serves as a point of contact for resident interactions on site. Assists with the administrative and coordination for move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.
Essential Job Functions
1. Promotes positive, proactive customer interactions to make their experience of the highest quality.
2. Solves simple to complex resident relations issues in a timely manner and ensures that all relevant information regarding resident concerns and requests are accurately recorded.
3. Assists residents with the move-in and move-out process as needed.
4. Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including assistance in training of new employees and ongoing training of property employees.
5. Performs resident retention calls according to guidelines currently in place and assists with the resident retention process which includes renewal paperwork.
6. Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of our communities. Participates in performance leasing consultant duties as needed (leasing, tours, etc.)
7. Process resident applications, lease documents and related paperwork as needed.
8. Performs community inspections to ensure aesthetics are maintained to company expectation and assist with intake and input of work orders.
9. May be required to work weekends - Saturday and Sunday.
Education
This position requires a(n) High school diploma / GED.
Work Experience
Below is the required/preferred work experience for this position:
1 - 2 Years: Customer Service - Preferred
Great Incentives!
- Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
- Full benefits package
- Generous paid time off
- 401(k) with company match
- Growth and advancement opportunities
- Lucrative referral bonus program
- Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
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