What are the responsibilities and job description for the Online Sales Counselor (Remote) position at Brookfield Residential?
Location
Fairfax - 3201 Jermantown Road, Suite 150
Business
At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.
As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.
As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Your Team
To be our company’s first touch point and ambassador to the public. Introduce our team, provide a service with courtesy and coordinate an appointment for an onsite visit in person or virtually. Share knowledge about our home buying and building process.
Your Key Deliverables
Customer Interaction/ Customer Experience
- Work with online and phone customers to qualify, discover needs, set appointments and follow up.
- Input potential customers into the sales galleries/models.
- Utilize e-mail, phone, text, video and other technology when needed to make connections with the potential homebuyers.
- Assist in guiding customers to a community and home that best fits their needs.
- Respond quickly to leads.
- Respond to all general inquiries, calls, and online communications.
- Utilize lead management software (CRM) to manage and nurture leads and realtors through a series of follow-up to maintain continuous engagement and uncover incremental sales.
- Utilize strong prospecting skills to work all leads until they are ready to move to the next phase of the sales process.
- Promote new neighborhoods prior to opening and build interest list & urgency. Get customers loan approved prior to opening to ensure a smooth opening and first sales release.
- Support onsite team with customer follow up after visits when appropriate, assist with next steps and follow up questions during “after visit reach out”.
- Attend MGO’s
- Set proper and realistic expectations with customers
- Creatively assist in solving customer issues/problems
- Keep the customer excited & engaged
- Stay current with technology, and how different customers prefer to communicate.
Sales & Marketing
- Refresh emails and letters and try different tactics for each neighborhood to see what gets the best response.
- Work with partner lender at each neighborhood to help get customers pre-approved and assist customers on Path to Homeownership steps.
- Work with realtors/agents to promote communities and homes.
- Provide feedback on quality of leads when necessary so resources can be used in the best way for the most qualified customers.
- Provide feedback to team on buyer profile, wants, needs, potential objections, customer questions prior to opening, and after when needed.
Administrative
- Build pre-opening neighborhood interest lists
- Work with the CRM (Salesforce) to document progress and communication.
- Regularly audit our systems to make sure everything is functioning properly and rule out any issues with incoming leads.
- Work with IT, marketing and digital marketing team and notify them if you see incorrect info on our website or any syndicated listing sites.
Miscellaneous
- Work closely with onsite sales team to communicate customer’s story/needs and hand off smoothly. Build and maintain a good relationship with onsite team to facilitate a smoother transition for customers.
- Visit onsite communities on a monthly basis.
- Stay current on what is going on at each neighborhood (timing, options, sales, reservations, homesite sizes, pricing, construction stages, and move-in timeframes)
Looking For:
- Team Player; with a demonstrated ability to work within cross-functional teams
- Ability to give, receive and analyze information
- Previous experience in Internet Sale or Marketing, outside sales, or lead generation preferred
- College degree is preferred
- General knowledge of new home industry is preferred
- Strong communication skills; excellent Telephone Skills
- Strong organizational skills
- Accurate; with keen attention to detail
- Ability to multi-task and prioritize
- Ability to be flexible and adapt
- Ability to take quick action
- Self directed; takes initiative, proactively addresses problems, and seeks resolution; can work with minimal oversight and is a self-motivator
- Computer knowledge: Microsoft Office required; Salesforce, HubSpot, CallRail, DocuSign a plus
Your Opportunity - US
We are proud to offer our employees what they value most:
- Competitive compensation
- Excellent extended medical, dental and vision benefits beginning day 1
- 401(k) matching, vesting begins day 1
- Career development programs
- Charitable donation matching
- Paid Volunteer Hours
- Paid parental leave
- Family planning assistance including IVF, surrogacy and adoptions options
- Wellness and mental health resources
- Pet insurance offering
- A culture based on our values of Passion, Integrity and Community
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Brookfield Residentialparticipates in the
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.E-Verify process
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