What are the responsibilities and job description for the Teller Supervisor position at Brookline Bank?
About Brookline Bank
Since 1871, Brookline Bank has built a legacy of consistent financial strength, trust, outstanding banking services, and strong customer relationships. We have branches that deliver an expanding array of valuable banking and financial services geared to helping individuals and businesses manage their finances throughout Massachusetts. As a trusted financial resource to our customers, it's our everyday commitment to do more, deliver more, and exceed expectations. With 29 locations across Greater Boston and the North Shore, we make banking easy and convenient.
What is our most valuable asset? Our employees! We pride ourselves on hiring candidates that embrace our Core Four Values: Adaptability, Accountability, Leadership, and Teamwork. In today’s competitive market, we know that you have a choice of employer so our goal is to attract and retain the best talent. We offer competitive pay, opportunities to grow, an authentic and welcoming environment and excellent benefits which include comprehensive medical, dental and vision plans, tuition reimbursement, and a matching 401k.
We are currently hiring a Teller Supervisor in our Wellesley Hills branch. The Teller Supervisor is responsible for all branch operational functions as well as supervising and providing guidance to tellers. The ideal candidate should have banking experience and excellent customer service skills. If you believe you have what it takes and are interested in joining our team then please apply today!
Principal Duties and Responsibilities
- Maintains cash drawer and vault cash responsibilities.
- Personally demonstrates an exceptional knowledge of and adherence to bank operations, security, compliance and cash handling policies and procedures.
- Responsible for the accurate and timely completion of the monthly BICR Report.
- Ability to prioritize workflow and delegate assignments in order to consistently meet deadlines.
- Research and resolve transaction errors in a timely manner.
- Evaluate staff schedules to optimize customer service and recommend changes if necessary.
- Coach, train and mentor teller team to meet or exceed individual and team sales/service/operational goals.
- Provides supervisory authority and approves check cashing within established limits.
- Assist the branch manager in monitoring accuracy performance. Inform manager of policy infractions in a timely manner.
- Support branch sales initiatives and promotions and contribute to the successful attainment of branch goals by modeling effective sales/service and retention behaviors.
- Participates with the Branch Manager in hiring, performance appraisal writing and disciplinary issues.
Job Specifications (Skills, Knowledge and Abilities Required)
- Extensive cash handling experience.
- Detail oriented and strong organization skills.
- Excellent oral and written communication skills.
- Direct sales and customer service experience.
- Ability to prioritize workflow, strong time management skills and ability to meet deadlines.
- Thorough knowledge of bank operating procedures, practice and policies.
- Thorough knowledge of all bank products and services.
- Excellent decision and judgment making skills.
- Enthusiastic, goal oriented and customer focused.
- Ability to analyze situations and solve complex issues.
- One to two years Sr. Teller experience or one year Teller Supervisor experience.
- High School diploma or GED required.
- Strong computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).
- Work involves sitting, extended period of standing, occasional walking and lifting up to 50 pounds.
- Perform all duties in compliance with BSA/AML regulations.