What are the responsibilities and job description for the Customer Success Lead position at Brooklyn Associates?
Job Description
Job Description
We are a customer-driven people-focused company dedicated to delivering exceptional value and building lasting relationships. Our mission is to prioritize unmatched in-person customer interactions that leave a lasting impression. Through our Customer Success Leads efforts, we have propelled revenue growth, driven sales, and enhanced our clients’ reputations.
As a Customer Success Lead, you will deliver an iconic experience by guiding customers through every step of their sales journey. From assisting with purchases to helping them switch service providers, you’ll provide personalized support while ensuring clarity and satisfaction. By building trust through honesty and transparency, our Customer Success Leads strengthen our sales process and leave a lasting positive impression. We believe in investing in our Customer Success Lead team by fostering a supportive and positive sales culture, providing comprehensive training, and equipping you with the tools for long-term professional success.
Are you?
Energetic
A go-getter
Quick on your feet
Friendly and outgoing
A team Player
Great with people
Customer Success Lead Must :
Manage the entire customer-facing order process from set-up, keeping customers informed at every stage, and addressing any concerns.
Provide customers with superior service by guiding customers every step of the way, from sales to creating a new account, to upselling products, and answering any questions
Become an expert in product knowledge to provide solutions to customer questions and concerns
Gather and input customer order information accurately and maintain confidentiality
Develop effective questioning to determine customer needs and provide practical solutions
Remain professional, courteous, helpful, and sympathetic to customer needs at all times
Perform customer outreach, manage all sales funnel accounts, and educate customers on services and products
Work collectively with the Customer Success Lead and Sales team to improve the customer experience and increase customer retainment
Customer Success Lead Qualifications :
No experience is necessary we will train in all aspects of the position
High school diploma or GED
Leadership, sales, customer service, client-facing, or outside sales background is a plus
Ability to communicate effectively and sensitively to customer complaints
Detail-oriented with excellent follow-up practices
Ability to think quickly on your feet and ask questions
Ability to work untraditional hours and show flexibility
Ability to adapt to change and address multiple issues simultaneously
Ability to present services and close sales with customers in-person in a professional manner
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