Seasonal Visitor Services Coordinator

Position Title: Seasonal Visitor Services Coordinator

Department: Visitor Services

Reports to: Visitor Services Manager

FLSA Status: Part-Time Seasonal, Non-Exempt

Compensation: $20.50 per hour

Schedule: Hours vary by season; 3–5 days/week (Wednesday–Sunday), March–October 2025 with possible extension through December 2025

Position Description:

The seasonal Visitor Services coordinator is responsible for assisting with all day-to-day activities of Brooklyn Botanic Garden’s admissions operations, including providing support to approximately 40–50 part-time seasonal Visitor Services staff; providing exceptional customer service to the Garden’s visitors and members; managing the admission booths; and otherwise supporting the needs of the Visitor Services department.

Primary Responsibilities:

• Coordinate the ground operations of the Garden’s Visitor Services team, including opening and closing ticket booths and compiling daily box office reports.
• Support frontline Visitor Services staff and provide excellent customer service to the Garden’s visitors.
• Serve as first point of escalation for customer issues at the Garden’s three ticket booths.
• On peak visitation days, float among the entrances helping troubleshoot issues that arise and covering shift captain lunch breaks when needed.
• Assist with keeping booths stocked with printed Garden materials and other supplies.
• Answer emails and phone calls from visitors as needed.
• Assist with other departmental tasks as assigned.

Qualifications:

• 2–3 years’ experience in a frontline customer service role, preferably at a cultural institution
• Must possess a positive, energetic demeanor and thrive working in a fast-paced, team-oriented environment
• Exceptional communication skills and ability to identify and solve problems efficiently
• Ability to work a flexible schedule; weekend and holiday work required
• Experience with Microsoft Office suite and cash handling
• Current driver’s license required

Benefits:

• • Up to 56 hours of sick leave
  • Short-term disability/New York Paid Family Leave
    
• As a 501(c)3, BBG is a Public Service Loan Forgiveness (PSLF) Eligible Employer
• Museum Pass, which provides employees the opportunity to enter many museums in New York City for free
• Free Garden admission for employee plus one guest
• Employee discount at BBG’s retail shop and food venues

How to Apply:

To be considered for this position, please submit an application by clicking Apply below. Applications submitted without a résumé and cover letter will not be considered.

No telephone calls for position inquiries, please. Applicants with disabilities who need assistance with the online system, or who may require a reasonable accommodation during the application process, should contact Human Resources at hr@bbg.org.

Brooklyn Botanic Garden is an Equal Opportunity/Affirmative Action employer.