Youth Programs Coordinator

OUR STORY: Brooklyn Boulders (BKB) opened its doors in 2009, and from the beginning has

always strived to create a place for connection where diverse communities of climbers, creatives, artists, and fitness enthusiasts can find their home. We believe that connection is the key to a flourishing community, and we make every effort to curate connection within our facility.

We live and breathe our CORE VALUES.

GET WEIRD -- Be yourself. BKB is your creative playground.

CO-CREATE -- Trust your team. Results are stronger when we collaborate.

BE RELENTLESS -- Attitude is everything. Take risks. Fall hard. Get back up.

MAKE IT BEAUTIFUL -- Create something extraordinary. Be proud to share it. Never stop improving.

MAKE IT AN OPEN HOUSE PARTY -- Encourage diversity and inclusion.

WHO WE’RE LOOKING FOR:

The Youth Coordinator is the ambassador for the BKB Kids brand and the primary contact for all Youth Programs, save the BKBeasts. As such, the Youth Coordinator is the facilitator of the

well-being of their local youth community through the medium of experiential education and

interaction with Brooklyn Boulders and its programming. As ambassador for BKB Kids, they are responsible for executing the brand vision through and as a part of the Community Experience Team.

It’s time to get weird with Brooklyn Boulders.

YOU WILL:

Work closely with the General Manager and be managed and mentored towards accomplishing the following:

• Maintaining a presence that attracts and retains new and returning members and guests, ensuring professional conduct for any employee on and off BKB premises.

• Acting as a positive role model for youth staff and youth climbers/parents at all times, on and off the clock, inside and outside of the facility.

• Interacting with communities, partnerships, and any organization (in any method) that engages youth and the facility.

• Facilitating a unique climbing and community experience for both children and parents.

• Delivering the DEFINED EXPERIENCE STANDARD for Youth.

• Owning responsibility for Youth Programs operations and scheduling, with the exception of the BKBeasts program.

• Supporting hiring facility belay staff for Youth Programs, in coordination with the General Manager.

IN ADDITION, YOU WILL:

• Uphold 24 business hour phone and email response time for all youth programming

inquiries, ensuring that any inquiries related to the BKBeasts are forwarded to the Team

Manager/Head Coach in a timely fashion.

• Provide concierge service to all youth 10-pack users, facilitating bookings and movement

through the guest pathway.

• Personally connect with every first-time visitor to a youth program to gain feedback from

their experience and recommend appropriate follow-up programming.

• Correct any deviations in bookings for the coming week (unpaid sign-ups, overfilled

classes, etc) and ensure appropriate youth staff is in place for each weekend.

• Take ownership of all Youth Programs areas to ensure organization and cleanliness, including Youth Programs storage areas and party room, which must be deep-cleaned once a month.

• Maintain quarterly inventory of all youth collateral and supplies, and submit requests for

re-orders to the General Manager as needed.

• Lead/support the following youth programs as needed: Kids Academy, Teen Academy,

BKB Adventures, and Youth Events.

• Complete weekly attendance reporting and compilation of new youth community emails as directed by the General Manager.

• Create flowcharts and attendance sheets for BKB Adventure Days and co-create with the

General Manager to create flowcharts and attendance sheets for BKB Adventure Weeks.

• Co-create with the General Manager to create engaging, unique newsletter content on a weekly basis.

• Manage birthday party bookings, CX, and retention strategies as directed by the General Manager.

• Co-create with the General Manager and facility management teams on special projects

and initiatives as needed.

• Support the General Manager with the creation and execution of Youth Programs staff trainings, with the exception of the BKBeasts program.

• Proactively make suggestions to the General Manager on potential improvements to

Youth Programs.

• Strive to exceed success metrics as defined by the General Manager, and Leadership team to be assessed on a quarterly basis.

SUPPORT STRUCTURE FOR YOUTH COORDINATOR:

• Direct support from the Youth Programs Manager

• Youth Programs Hourly Belay Team

• Youth Department Standard Operating Procedures

• Training/Onboarding support of youth employees from the General Manager

• All other duties as required

ATTITUDE IS EVERYTHING and a Youth Programs Coordinator is...

• Not afraid of achieving tough, demanding goals, and has a desire to continue “raising the bar.”

• The “go-to” youth person in the facility

• Energetic and positive, with a “can-do” attitude

• Motivated to continue “raising the bar” and is psyched on collaborating with other Team

Members to do just that - especially for the kids!

• Genuinely excited to connect with youth and parents

• Looking for growth and development towards a Youth Manager position

Disclaimer - This job description should not be construed as an exhaustive list of duties and

responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principle duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification.

This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Though our Team Members come from a wide range of experiences and are as unique as our business, we are all united under our ultimate purpose: belonging and inspiration through experiences that engage imagination, passion, and physical potential. We’re excited to have you join our team of co-creative, hardworking, and driven individuals; welcome to Brooklyn Boulders!

Job Type: Part-time

Pay: $20.00 per hour

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Chicago, IL 60607 (Required)

Work Location: In person

Salary : $20