What are the responsibilities and job description for the Front Desk Counselor position at Brooklyn Community Housing & Services, Inc.?
QUALIFICATIONS: High School Diploma required, Associate or Bachelors preferred. Two years relevant experience required; experience with Special Needs Populations and knowledge of residential housing preferred. Experience with crisis management in the Social Services field or Security Industry preferred. Strong interpersonal and problem solving skills essential. Good oral and written communication skills required.
Work Schedule: Monday to Thursday and Sunday, 12:00 AM - 8:00 AM
RESPONSIBILITIES AND DUTIES
Represent SRO Management and act as liaison to service team.
1. Cover SRO Front Desk, answering phones, distributing mail, and receptionist functions.
2. Conduct hourly rounds of all suite floors and document findings in the communication log.
3. Assess incidents and coordinate emergency responses involving the Police, EMS, Fire Department, Maintenance, and other officials.
4. Work with SRO staff and others to respond to tenant/landlord issues.
5. Document all interventions and incidents – and prepare other reports as requested.
6. Coordinate resident’s overnight passes, maintain guest log and report related issues to the Assistant Director, Program Director and Resident Manager.
7. Meet with the Program Director and Case Management Team bi-weekly to review incidents and interventions.
Job Type: Full-time
Pay: $20.40 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Brooklyn, NY 11205 (Required)
Work Location: In person
Salary : $20