Case Manager - Supportive Housing Cortelyou

Case Manager - Cortelyou Supported Housing

Reports: Assistance Director

Work Location: Flatbush, Brooklyn, NY

Hours: Full Time - Monday-Friday 9-5 with ability to work 12:00pm - 8:00pm one day per week as necessary

Rate: $45,000-$54,000 annualized

Cortelyou is a 46 unit supportive housing program located in Flatbush Brooklyn. The Program specially services young adults 18-25 years old with Serious and Persistent Mental Illness and have a chronic history of being unhoused. Most of the young adults living at Cortelyou are members of the LGBTQ community. The Program offers a safe environment and supportive services to help our young adults to move towards long term stability. This Program is under the NY/NY 15 population C agreement and funding is being provided through the Department of Health and Mental Hygiene.

Responsibilities:

• Responsible for cultivating a safe and affirming living environment for formerly homeless, young adults, many living with a significant mental illness, and identifying as part of the LQBTQIA community.

• Provide consistent, high quality program service delivery to all clients populations in accordance with funder and regulatory requirements; best practices; BCS policies and Core Values; and Code of Conduct for Custodians of People with Special Needs. Serve as a role model to all stakeholders.

• Navigate all client services including but not limited to referrals for specialty care (i.e. medical, mental health, and substance abuse services, etc.), coordinating appointments, and/or any other processes needed to aid residents with achieving all goals identified in their Individualized Treatment Plan and increasing their level of self-efficacy

• Complete all required assessments and service plans in a timely manner

• Complete progress notes within 24 hours of individual sessions

• Meet with all clients assigned to caseload a minimum of once per week and/or as instructed by Program Director

• Ensure all clinical and administrative documents are completed accurately, timely and in accordance with program policies/procedures and DOHMH regulatory standards

• Provide crisis intervention services and complete all incident reports in accordance with DOHMH standards

• Work with residents in their homes, the local community, and program offices to elevate their overall daily living skills (i.e. apartment cleanliness, personal hygiene, laundry, meal planning/preparation, budgeting, entitlements, and navigating systems of care, etc.)

• Escort clients to appointments as instructed by Program Director (i.e. medical, psychiatric, Social Security Administration, Public Assistance, and Emergency Room, etc.)

• Collaborate with property management to address all client apartment needs and repairs

• Conduct apartment inspections (i.e. minimum monthly and/or as instructed by Program Director)

• Collaborate with MHANY management to assist clients with navigating all processes required to recertify apartment units (i.e. aid residents with providing current income documentation, complete recertification forms, etc.)

• Aid with coordinating resident move-ins and move-outs

• Participate in recreational events in the community to increase consumer socialization skills

• Attend all meetings, trainings, seminars, workshops, and case conferences as assigned and required

• Complete all other tasks as assigned by Program Director

Qualifications Required:

• BSW or Bachelors in human services related field, with a minimum of two years of experience with homeless, at-risk, or system involved LGBTQIIA youth, experience serving youth living in supported housing.

• Members of the LGBTQIA community are strongly encouraged to apply

• Must have strong written and verbal communication skills.

• Ability to build relationships with in-house colleagues and external partners is paramount to their work,

• Must have strong organizational, time-management, and technical skills

• must have a propensity and willingness to learn, persevere, and think outside the box to help young people make progress toward their goals.

• OMH Fingerprinting and background check required

The relational qualities of a successful specialist include:

• Ability to work from a strength-based, trauma-informed, youth development lens;

• A love for working with young people;

• Ability to relate to young people, engage them in conversation, and provide support and encouragement;

• Ability to form collaborative, working relationships with parents/families, school and agency staff;

• Consistent and reliable;

• Ability to think outside the box and employ creative approaches;

• Values and promotes diversity;

• Carries a belief that change is possible;

• Able to maintain healthy boundaries;

• Able to remain calm during moments of tension and stress.

TECHNICAL & PROFESSIONAL SKILLS

• Ability to troubleshoot, advocate, and navigate obstacles where there is not always a clear-cut pathway;

• Open to learning how to use and interpret data to inform decision-making.

• Ability to collaborate in team settings and build relationships with external partners;

• Ability to use trauma-informed techniques;

• Knowledgeable about youth resources and services;

• Ability to navigate complex educational issues, be flexible, resourceful and work independently.

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities