BROOKLYN NETS CRM & Database Specialist

Title: CRM & Database Specialist

Department: Business Intelligence

Reports to: Manager, Research & Brand Insights

Date: March 2021

SUMMARY

BSE Global (“BSE”) is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court.

Under general direction and supervision, this position is responsible for assisting in the development, analysis, and maintenance of the CRM system for Partnership/Premium Development while aiding in the larger business goals of BSE Global. The position reports directly to the Manager of Research and Brand Insights.

JOB DESCRIPTION - WHAT YOU WILL DO:

• CRM Administration
  • Assist in the creation and optimization of partnership pipelines based on category
  • Liaise with KORE and other external vendors to facilitate platform integrations such as systemic rollouts and reporting capabilities
  • Analyze sales rep performance and provide recommendations for improvement measures
  • Develop efficient workflows to facilitate systemic utilization amongst news sales, renewals, premium development, and activation teams
  • Support the recurring business needs as they relate to deal management, dashboard creation and reporting requests
  • Utilize analytical best-practices in the areas of reporting and data management
• Strategic Database Development
  • Assist in the development of new strategies for data capturing
  • Liaise with external vendors to best integrate new businesses into Salesforce/KORE
• Data Integration Development
  • Understand the data sources that feed into Salesforce/KORE and monitor for their ongoing accuracy
  • Assist in Salesforce/KORE related data integrity and data appending projects
  • Ensure successful and consistent data transfers are maintained between disparate platforms to ensure data integrity

CANDIDATE PROFILE - WHO YOU ARE:

• Bachelor's degree is required;
• Technically proficient with MS Office (Word, Excel, PowerPoint, Access);
• Familiarity with Salesforce Sales Cloud platform a preferred;
• Familiarity with KORE for Sponsorship platform a preferred;
• Experience with SQL is a plus;
• Knowledge of qualitative and quantitative research methodologies;
• Strong analytical skills;
• Excellent written and oral skills;
• Strong team work skills;
• Strong time management and organizational skills;
• Must work independently and self-motivate;
• Ability to think outside the box;
• Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
• Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
• Must be able to maintain confidentiality and use upmost discretion when privy to sensitive information;
• Must have truly outstanding customer service and interpersonal communication skills;
• Must have good decision-making skills, solid judgment and interpersonal effectiveness;
• Must have strong teamwork skills and ability to self-motivate;
• Must be flexible & reliable team player, both within own department and within company as a whole;
• Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
• Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;

Travel Requirements

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

Work Environment

Works primarily in an office environment but upon request will be expected to attend games and other events on evenings, weekends and holidays.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of BSE not to discriminate on the basis of race, color, creed, religion, gender, gender identity, transgender status, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, genetic information or any other characteristic prohibited by federal, state or local laws.