What are the responsibilities and job description for the Patient Account Representative II, Bartram Crossing Skilled Nursing Facility, Full-time position at Brooks Rehabilitation Hospital?
This position is responsible for answering phones for the Skilled Nursing Facility Business Office and for assisting walk in customers with billing questions. This position is also responsible for working and collecting discharged self-pay accounts which includes but may not be limited to: Assisting patients in the timely, efficient, accurate settlement of their accounts. Analyzing adjustments, collections, and posting. Ability to document clearly the action taken on the account to bring the account balance to full payment of the expected reimbursement.
Responsibilities:
- Responsible for maintaining the Billing email box, this includes timely responses to questions and requests.
- Responsible for processing returned mail
- Contacting patients/clinics regarding demographic billing rejections (ex. policy terms)
- Assisting the business office manager as needed
- Responsible for compiling, reviewing for accuracy, and sending the Bad Debt report to the third party debt collection agency
- Responsible for all aspects of patients accounts
- Meeting and exceeding monthly collections, days in AR and Aging KPI's
- Data entry of ancillary changes to patients accounts
- Collection of all payers on aging
- Handling of resident trust funds and process
Qualifications:
- High school diploma
- 5 years of healthcare/medical/collections/business/ experience.
- Point Click Care (PCC) experience preferred.
- Strong customer service skills
- Works well as part of a team and able to communicate effectively
Location: Brooks Bartram Crossing Skilled Nursing Facility at 6209 Brooks Bartram Dr Building 100, Jacksonville, FL 32258
Hours: Monday - Friday 8am - 5pm
Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.
Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:
- Competitive Pay
- Comprehensive Benefits package
- Vacation/Paid Time Off
- Retirement Plan
- Employee Discounts
- Clinical Education and Professional Development Programs
