What are the responsibilities and job description for the Client Service Advocate-Sales-Office position at Brookside Lawn Service?
We are looking for a hardworking Clerical and Sales Assistant to join our team full time! Your main responsibility will be to assist our customers and future clients by collecting and organizing all relevant information necessary to assist the customer with any needs they may have. Full training will be provided. We are looking to fill this role on a long term basis.
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and efficiency
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer information in the system
- Conduct outbound calls to follow up on customer inquiries or provide additional information
Skills:
- Ability to Talk & Type
- Ability to analyze customer needs and provide appropriate solutions
- Excellent problem-solving skills to address customer concerns effectively
- Proficient in data entry and navigating computer systems
- Ability to work well in a team environment and collaborate with colleagues
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
LOCAL RESIDENTS PREFERRED
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Work Location: In person
