What are the responsibilities and job description for the Customer Care Associate-General Office position at Brookside Lawn Service?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong ability to provide exceptional service to our customers. This role involves handling inbound and outbound calls, addressing customer inquiries, and ensuring a positive experience for all clients.
Duties
- Respond promptly and professionally to customer inquiries via phone.
- Utilize effective phone etiquette while managing both inbound and outbound calls.
- Analyze customer needs and provide appropriate solutions.
- Maintain accurate records of customer interactions through data entry in our systems.
- Collaborate with team members to improve service delivery and resolve customer concerns.
Requirements
- Strong verbal communication skills with the ability to convey information clearly.
-Ability to TALK & TYPE
- Excellent phone etiquette and interpersonal skills.
- Ability to analyze customer issues effectively and provide suitable resolutions.
- Proficient typing skills for data entry tasks.
- A positive attitude, strong work ethic, and willingness to learn.
Benefits: Medical, Eye, Dental, 401K,Life Insurance and paid vacation.
Join our team today and contribute to creating outstanding customer experiences!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $13 - $15
