What are the responsibilities and job description for the Help Desk Technician position at Brooksource?
Work Hours : Sunday-Wednesday 5 : 00am-3 : 30pm
Description :
- Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment and production printers. Escalates unresolved issues in a timely manner.
- Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems.
- Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately.
- Manages service request queues and resolves daily hardware and software service and support requests.
- Adheres to established service level goals.
- Thoroughly document work performed in ticketing system.
- Schedules installations / upgrades and provides system maintenance in accordance with IT procedures.
- Works on site specific department projects and / or sub-projects
- Works under own initiative, prioritizes own work, and meets agreed timelines.
Skills
Education
