IT Field Technician

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• Indianapolis, IN (Travel within Marion County)
• Onsite 5 Days / Week
• 32.50 / hr

The Desktop Support Technician maintains, TRAVELS BY CAR DAILY FROM HOME to any of 5 supported clinics where they repair and troubleshoot desktop hardware and software packages. Also responsible for Executive-level, white-glove, concierge-style customer service and end-user training. The Desktop Support performs advanced administrative / operational / customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

The Desktop Support Technician researches and resolves technical problems of moderate complexity, typically escalated from first line support teams. Responds to escalated telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics and processes for completing administrative tasks / projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience / breadth and depth of knowledge of administrative processes and organizational knowledge.

• Required Qualifications
• High School Diploma
• 3 or more years’ experience as a Desktop / End User Support Engineer
• Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
• Experienced responding to escalated telephone, email and on line requests for technical support
• Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Preferred Qualifications
• Bachelor's Degree in Computer Science

Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._

Job Type : Contract

Pay : $32.50 per hour

Expected hours : 40 per week

Benefits :

• Dental insurance
• Health insurance
• Vision insurance

Schedule :

• 8 hour shift
• Day shift
• Monday to Friday

Location :

• Marion County, IN (Required)

Ability to Commute :

• Marion County, IN (Required)

Work Location : On the road

Salary : $33