What are the responsibilities and job description for the Product Analyst position at Brooksource?
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Product Analyst
The Enhanced Customer Solution (ECS) team looks to improve the Duke Energy customer experience by providing timely and relevant communications through digital mediums and self-serve applications. More specifically, the different experiences focused on within ECS are Natural Gas, Outage, Outbound Communications, Billing & Payment alerts, Service Alerts and Platforms, Customer Mobile App, Renewable Energy Distribution, and more!
Each of these areas have dedicated scrum teams and leverage an agile framework to support the existing programs along with creating new ones.
This posting is for a Product Analyst position that will support existing teams and their associated product owners.
Benefits & Perks
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
JO-2406-147332
Apply Now
Tagged as: Yes
<< Return to Search Results
Product Analyst
The Enhanced Customer Solution (ECS) team looks to improve the Duke Energy customer experience by providing timely and relevant communications through digital mediums and self-serve applications. More specifically, the different experiences focused on within ECS are Natural Gas, Outage, Outbound Communications, Billing & Payment alerts, Service Alerts and Platforms, Customer Mobile App, Renewable Energy Distribution, and more!
Each of these areas have dedicated scrum teams and leverage an agile framework to support the existing programs along with creating new ones.
This posting is for a Product Analyst position that will support existing teams and their associated product owners.
- This role will help understand our customer’s needs along with other business requirements to ensure optimal solutions are delivered.
- Additionally, the role will work closely with the development teams, testing, refining, and helping our business partners adopt the solutions through close engagement.
- Some of the more recent accomplishments launched from ECS include: Usage Alerts, Street Light Outage Reporting II, Scam Reporting, Service Navigator, Flex Savings Enrollment and Communications, Call Center Message Tool, etc.
Benefits & Perks
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
JO-2406-147332
Apply Now
Tagged as: Yes
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