Product Manager

As an Infrastructure & Cloud Services Product Manager, you’ll build the tools and experiences that enable our development teams & end users to easily consume our platforms & services in a secure fashion with connectivity, governance, audibility, and operations being commodity. You’ll work with a hardworking team of developers & engineers to define product vision, and strategy, and deliver experiences to enable clients to achieve financial security. The function of this role is to provide Product Management leadership to the team that focuses primarily on Contact Center Experience for front and back-office solutions including the contact center platform, telephony, caller authentication, workforce engagement, speech analytics, and automation solutions. We are looking for a highly motivated individual who enjoys working across large organizations and is passionate about the realm of enabling digital platforms for our engineering teams.

Requirements:

• Experience with deploying and managing Customer Engagement Platforms. Having background in Customer Engagement Platform Management is critical to be successful in this space.
• Bachelor's Degree.
• 2-4 Years of prior experience with at least 2 working in a Product Management role.
• Knowledge Preferred: formal business analyst, engineering or testing experience, knowledge of the financial services industry, familiarity with BI tools, knowledgeable expertise or experience with Scrum Framework.
• Must have demonstrated cross-functional work in previous experience along with strong communication skills, time management, project management skills, business acumen, and high self-awareness/EQ.
• Previous experience with research, analysis, and providing recommendations. Ability to translate product requirements into technical requirements and work in ambiguity and solutioning.
• Ability to analyze and navigate through complex problems; exercise judgment based on the analysis of multiple sources of information.

Responsibilities:

• Set Product Vision: Co-create and review with PM and Sr PM, the vision of the product. Analyze KPIs for measures of success and provide recommendations to Sr PM.
• Develop Roadmap: Develop and determine the course of action for the roadmap based on reporting and metrics and work closely with Sr PM. Analyze KPIs for measures of success.
• Gather Requirements: Understand and evaluate the problem state and work with key partners on existing approaches to resolve issues.
• Define the product & stakeholder: Responsible for low complex products and product features and analyze and recommend based on metrics. Strengthen relationships with business partners and knowledge share as needed.
• Design Partnership: Partner with design to ensure cohesive future state user visions and experiences are aligned.
• Author User Stories: Translate requirements to technical details to build and validate use cases and user stories around a product and communicate them effectively.
• Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation.
• Feature Prioritization: Develop and maintain a prioritized backlog of user stories for implementation according to business value or ROI.
• Facilitate ceremonies: Participate in and sometimes facilitate the daily Scrums, Sprint Planning Meetings, and Sprint Reviews and Retrospectives.

What’s in it for you?

Get your foot in the door with one of the most respected and fastest-growing companies in the United States!

• Brooksource offers competitive Health & Dental Benefit plans, Weekly Pay Checks while on contract, 6 paid Holidays, and 401K Eligibility.

About Eight Eleven Group

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.