Program Manager

Business Program Manager

Stamford, Connecticut (4 days onsite, 1 day flex)

Contract through December 31, 2025

As the, Business Program Manager you will aid in overseeing an enterprise wide initiative focused on enhancing customer experiences by monitoring how customers interact with the company during conflict situations and providing the most effective recommendations for resolution.This is a critical business program that supports multiple cross-functional initiatives and drives improvements in customer experience. The role will require a strong background in managing enterprise-level programs and a focus on business strategy—not technical work.

A typical day involves managing multiple projects, monitoring their progress, ensuring resources are aligned, and providing status updates to key stakeholders. This role offers a great opportunity to contribute to customer-focused programs in an impactful and highly visible way.

Minimal Qualifications:

• 7 years of experience in business program management, particularly in large-scale, enterprise-level programs.
• Strong understanding of managing cross-functional projects within a program.
• Ability to monitor and adjust budgets, timelines, and resource allocation to ensure program success.
• Proven track record of identifying risks and developing mitigation strategies.
• Strong communication and stakeholder management skills, with the ability to work effectively with senior business leaders and cross-functional teams.
• Experience with customer-focused programs and enterprise-level initiatives.
• Ability to work independently and manage multiple projects simultaneously with minimal oversight.

Responsibilities:

• Manage the entire program lifecycle, from defining program goals to final delivery.
• Coordinate multiple projects within the program and ensure alignment with overall business objectives.
• Develop and monitor program timelines, budgets, and resource allocation.
• Define and report on program status, development issues, risk areas, and success metrics.
• Facilitate communication between teams and stakeholders, ensuring transparency and coordination.
• Identify and mitigate risks that could impact program success, proposing solutions when necessary.
• Ensure high levels of stakeholder engagement and satisfaction throughout the program.
• Stay informed of business trends, customer needs, and internal processes that may impact the program.

Benefits of Working with Us:

• Weekly Paychecks with competitive rates.
• Medical, Dental, and Vision Benefits.
• Opportunity to contribute to high-impact business initiatives with a leading Telecom provider.
• Professional growth and the chance to build business-focused program management skills.