What are the responsibilities and job description for the Software Engineer ( AWS Connect) position at Brooksource?
Job Details
Title: Senior AWS Connect Developer
Location: Englewood, CO
Onsite Requirements: 5-days a week
Duration: 6-month Contract-to-Hire
Summary:
Brooksource seeks a Senior AWS Connect Developer for a Fortune 500 Telecommunications client in Englewood, CO. The ideal candidate will design, implement, and maintain AWS Connect solutions to enhance customer experiences. Expertise in AWS Connect, Lambda, API Gateway, and integrations is essential for creating scalable contact center solutions. This role is crucial for optimizing the AWS Connect platform and custom CCP.
The team values innovation, collaboration, and diversity, aiming to revolutionize customer engagement. Join a dynamic company that supports professional growth and values your contributions.
Responsibilities:
- Design and implement contact flows in AWS Connect, including IVR menus, call routing logic, and integration points with external systems.
- Configure AWS Connect instances and settings based on business requirements.
- Develop custom contact attributes and modules to enhance customer experience and optimize agent workflows.
- Write and implement Lambda functions to extend AWS Connect capabilities and handle backend operations.
- Integrate AWS Connect with other AWS services and leverage AWS SDKs and APIs for seamless communication.
- Configure and manage AWS API Gateway for secure and efficient API access.
- Monitor and analyze AWS Connect performance metrics to identify optimization opportunities.
- Document technical designs, configuration steps, and troubleshooting procedures.
- Follow AWS best practices and compliance standards to ensure solution robustness and security.
- Collaborate with cross-functional teams to gather requirements, deploy solutions, and provide ongoing support.
- Participate in agile development processes and continuous improvement initiatives.
- Help resolve complex technical issues related to AWS Connect infrastructure and integrations.
- Stay updated on AWS Connect best practices, industry trends, and emerging technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
- Years of experience in AWS Connect development and implementation.
- Proficiency in AWS services such as Lambda, DynamoDB, S3, CloudFormation, IAM, and CloudWatch.
- Strong understanding of contact center operations, including IVR systems, call routing, and telephony integrations.
- Experience with programming languages such as Python, JavaScript, or Java.
- Solid understanding of RESTful APIs, web services, and microservices architecture.
- Excellent problem-solving skills and ability to analyze complex systems to identify and resolve issues.
- Strong communication skills with the ability to effectively collaborate with stakeholders at all levels.
- AWS certification (e.g., AWS Certified Solutions Architect, AWS Certified Developer) is a plus.
- Experience with CI/CD pipelines and DevOps practices is desirable.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
