What are the responsibilities and job description for the Business Implementation position at Brookstone Management?
Job Description
Brookstone Management is a leader in residential and commercial property preservation, Real Estate Owned, and Single/Multi-family rental management solutions. We're seeking a mid to senior level leader with strong attention-to-detail, self-starting skills, and a desire to learn and grow in their role as Business Implementation & Operations Manager.
Key Responsibilities:
- Capacity monitoring and inventory/pipeline management of new and existing client work
- Leading current team members and building out new structures as the company continues to grow its client mix
- Review performance and quality structures and standards for services rendered to ensure it meets client expectations
- Maintaining internal team(s), including following up on tasks and requirements, working with vendors/team members on questions and property level items, and maintaining appropriate service level agreements for various milestones
- Communicating with clients and/or vendors via phone and email regarding process, line level questions, and requirements
- Reviewing internal management requests, general inquiries, providing all necessary data to support what is requested
- Managing a team of internal team members, their performance and output, and general growth and development
- Maintaining and evolving the business, processes, and internal policies/procedures
- Implementing new processes as clients onboard
- Training new or less experienced staff
- Conducting performance reviews, delivering timely feedback, and doing so in a professional manner
Qualifications:
- Bachelor's degree or experience equivalent
- 8 years of work experience in property management, real estate, banking, or working at a mid-level or larger institution
- 3 years management experience or leadership equivalent
- Proven ability to manage multiple competing priorities at a time
- Excellent customer service skills
- Excellent computer skills with proficiency using Windows 10
- Excellent verbal and written communication skills
- Self-motivated and able to thrive in results-driven environment
- Critical thinking and problem-solving skills
- Keen attention to detail and adherence to deadlines
- Ability to display a sense of urgency, accountability, and ownership
- Ability to analyze data and make decisions
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time off
- Retirement
We provide in-depth training on our industry and internal systems. We have excellent advancement opportunities and maintain a positive work environment dedicated towards our continued success.
