What are the responsibilities and job description for the Business Operations Specialist position at Brookstone Management?
Job Overview
Brookstone Management is a leader in residential and commercial property preservation, Real Estate Owned, and Single/Multi-family rental management solutions. We're seeking a mid to senior level leader with strong attention-to-detail and leadership skills.
Key Responsibilities:
Qualifications:
Brookstone Management is a leader in residential and commercial property preservation, Real Estate Owned, and Single/Multi-family rental management solutions. We're seeking a mid to senior level leader with strong attention-to-detail and leadership skills.
Key Responsibilities:
- Capacity monitoring and inventory/pipeline management of new and existing client work
- Leading current team members and building out new structures as the company continues to grow its client mix
- Reviewing performance and quality standards for services rendered to ensure it meets client expectations
- Partnering with various stakeholders to maintain and evolve processes
- Maintaining internal teams, following up on tasks and requirements, working with vendors/team members on questions and property level items, and maintaining service level agreements
- Reviewing internal management requests, general inquiries, providing necessary data to support requests
- Communicating with clients and/or vendors via phone and email regarding process, line level questions, and requirements
- Reviewing reporting and datasets to effectively manage multiple clients' projects simultaneously, reconcile items as necessary, and adhere to prescribed standards
- Creating reports in Excel as needed
- Managing a team of internal team members, their performance and output, and general growth and development
Qualifications:
- Bachelor's degree or experience equivalent
- 8 years of work experience in property management, real estate, banking, or a similar institution
- 3 years management experience or leadership equivalent
- Proven ability to manage multiple competing priorities at a time
- Excellent customer service skills
- Excellent computer skills with proficiency using Windows 10
- Excellent verbal and written communication skills
- Self-motivated and able to thrive in a results-driven environment
- Critical thinking and problem-solving skills
- Keen attention to detail and adherence to deadlines
- Ability to display a sense of urgency, accountability, and ownership
- Ability to analyze data and make decisions
