What are the responsibilities and job description for the Maintenance Technician position at Brookview?
Maintenance Technician
POSITION SUMMARY: The Maintenance Technician is primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by ensuring that all resident maintenance issues are resolved expertly and efficiently.
PAY: Full-time, Hourly
TEAM: Redstone Residential is a national student housing operator, headquartered in Provo, Utah.
Redstone Residential has at its core the mission statement "We create happiness for our residents, clients, and team members through clear communication and world-class customer service.
The team at Redstone Residential is enthusiastic, energetic, and passionate about what we do. The Redstone Way, our core operating principles, are as follows:
We Are Believers
We Earn and Cultivate Trust
We Communicate Authentically
We Stay The Course
We Embrace and Affect Change
We Strive for Excellence
RESPONSIBILITIES (Including but not limited to)
- Ensure that the property maintains an exceptional curb appeal by keeping the community grounds and buildings clean and properly maintained.
- Assist with basic repairs and other general maintenance duties.
- Consistently and genuinely demonstrate exemplary principles of customer service and teamwork.
- Maintain a safe, tidy and sanitary clubhouse, office, model, hallways and all other common areas.
- Ensure that the property is free of trash, debris and animal waste.
- Ensure that the grass and landscaping are well maintained, including the watering of flowers.
- Ensure the best possible appearance of each apartment prior to new resident move-in.
- Oversee apartment turnovers.
- Communicate with Maintenance Supervisor or Property Manager any problems with maintenance or curb appeal that requires further attention.
- Respond appropriately to emergencies, according to policies and procedures.
- Ensure understanding and compliance with all policies and procedures.
- Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded.
- Participate in Redstone training as required.
QUALIFICATIONS
- Several years of relevant industry experience; property management experience a plus
- HVAC certified
- Must have excellent customer service skills, strong attention to detail and basic maintenance skills
- Working knowledge of pool service/maintenance required
- Must be able to lift a minimum of 75 lbs. and work 8-12 hour standing shifts
Education
Preferred- Some college or better
- High School or better
Behaviors
Preferred- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Financial: Inspired to perform well by monetary reimbursement