Patient Service Representative

Our company consists of a growing group of outpatient infusion clinics offering individuals quality infusion therapies to treat a multitude of chronic conditions. We exist to serve patients and help them to feel better by offering a compassionate, convenient, and comfortable environment in which they can receive care. We partner with providers in the areas of neurology, rheumatology, gastroenterology, dermatology, ophthalmology, orthopedics, and primary care, among other specialties. We are seeking full-time Patient Service Representatives to serve in our Knoxville clinic.

Job Summary

Full-time Patient Services Representative position starting at $15-$18 per hour with generous benefits package in Knoxville, TN

Qualifications

• Bachelor's degree or equivalent experience preferred
• Computer literacy, including knowledge of software applications and familiarity with MS Office, electronic health records, internet, and mobile applications
• A friendly personality with good people skills including team collaboration
• Excellent written communication skills

Role

The Patient Service Representative shall promote a high level of customer service. They shall cultivate a safe and caring environment always acting in the best interest of patients. They are responsible to assist patients in scheduling and registering for appointments, to receive and document accurate information from patients, answer incoming phone calls, record phone messages, direct calls to appropriate personnel, request medical records and represent BrookWell Health in an ethical and compassionate manner.

Job requirements

1. Greet and check in patients with a gracious and helpful attitude

2. Assist patients with paperwork needs, completion of registration process and verification of benefits

3. Schedule patients promptly while communicating with all staff to ensure efficient patient flow

4. Help escort patients to treatment area placing them in a comfortable environment

5. Collect copays and receive payments from patients accurately

6. Receive and enter orders accurately and completely

7. File records and documents, such as chart notes, labs, diagnostic tests, and other information accurately and in a timely manner

8. Facilitate open and closing procedures including, but not limited to, turning on lights, music, water wall, televisions, tablets, etc ...

9. Maintain cleanliness of office, reception, waiting area, restrooms and break area including trash removal

10. Stock and restock patient treatment, patient refreshment area and provider break area

11. Assist provider and other personnel with cleaning treatment areas throughout and at the end of the day including trash removal

12. Support other personnel with medical and non-medical supply order requirements

13. Assist with audits and quality assurance functions.

14. Reporting to the partners or their designee in a prompt, efficient manner with the proper disposition. This may include participation in routine management meetings, training oversight, reporting, and coordination with other departments or personnel.

15. Other projects, activities, or responsibilities assigned at the discretion of the partners or their designee.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description:

1. The employee is regularly required to stand, walk, and sit, as well as talk and hear.

2. Good hand-eye coordination and the ability to lift up to at least 25 pounds.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4x10

Work Location: In person

Salary : $15 - $18