What are the responsibilities and job description for the Technical Support Engineer position at Brookwood Recruitment?
Technical Support Engineer (3rd Line Support )
Proficient in Linux OS administration
Spanish & English Speaking
Arizona State
Salary $63,500 per year
Remote Home working Monday to Friday 8am to 5pm or 9am to 6pm
Brookwood are excited to be working exculsivily with this leading Manufacturer
As the Regional Tech Support Engineer you will be joining a market leader in the Off the Road (OTR) Tyre industry, renowned for quality products, continuous improvement, and cutting-edge technology. We are dedicated to providing advanced tyre monitoring systems to the mining industry, with our leading solution continuously evolving to meet user needs.
We are currently seeking a motivated Regional Tech Support Engineer to work primarily from a home office (WFH), with potential for occasional on-site support.
Reporting to the General Manager - Customer Support and working closely with a global team of Tech Support Engineers, you will support our customers to maximize the benefits and effectiveness of our tyre monitoring systems.
Who we are looking for:
Proficient in Linux OS administration
- Networking troubleshooting and configuration (including secure LAN solutions/tools such as Proxy, Firewalls, NAT routing)
- Scripting ability
- Basic database management (SQL, Postgres)
- Experience and/or skills in AWS and PHP desirable
What you will be doing
- Day-to-day remote monitoring and support of all solutions
- Research, diagnose, troubleshoot, and identify/implement solutions
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate, timely reports and document knowledge
- Work with the team to ensure all work is carried out in a timely manner
- Provide internal back-end support to the technical team, assisting with complex technical challenges
For more information please reach out to Louise Wright Director of IT & Audio Visual Recruitment
Salary : $63,500
