What are the responsibilities and job description for the Paratransit Dispatcher position at Broome County Transit?
BC Transit is HiringDispatcher Job Duties:
- Schedules paratransit rides for customers, with an emphasis on serving older adults and persons with disabilities.
- Promptly and professionally assists callers with service requests, reservations, cancellations, complaints, and various related issues.
- Uses scheduling software to make ride reservations, plan routes and create trip manifests.
- Maintains two-way communication with drivers, providing rider updates and driver assistance.
- Analyzes and adjusts schedules in response to customer needs and other conditions.
Qualifications and Skills:
- Minimum 1 year of dispatch operations experience within the transportation industry.
- High school diploma or equivalent.
- Ability to read maps and have a working knowledge of Broome County geography.
- Ability to maintain confidential information.
- Ability to make quick and sound decisions in accordance with program guidelines.
- Demonstrate compassionate customer service skills.
Benefits:
- F/T starting at $19.78/ hour with benefits including available medical, dental and vision insurance, paid time off, NYS retirement, employee assistance program.
- Earn a stable, competitive wage with step increases
- Discounted cellular phone service available
- May qualify for Public Service Student Loan Forgiveness program
Apply in person at 413 Old Mill Rd, Vestal, or online at https://www.gobroomecounty.com/transit/employment
EEO/AA females and minorities encouraged to apply. Position is subject to an upcoming Civil Service Exam.
Job Type: Full-time
Pay: From $19.78 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Dispatching: 1 year (Required)
Work Location: In person
Salary : $20
