What are the responsibilities and job description for the MANAGER, PARTNER EXPERIENCE PROGRAMS position at Brother USA?
The Company at a Glance
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more.
Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother's Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
The Role at a Glance
The Manager, Partner Experience Programs orchestrates and executes several sales engagement programs under the BMG Brother Authorized Partner Program, ensuring programs run effectively and drive business growth & success. This role is responsible for partner engagement, strategy implementation with success metrics, and continuous platform updates to improve the user experience. Additionally, this role launches new programs and associated technology as required by the business. The Manager, Partner Experience Programs manages and maintains vendor relationships for Partner support programs.
Key Duties & Responsibilities
Partner Relationship Management (PRM)
- Work in collaboration with the Partner Experience Director to develop the objective, strategies, and tactics for each program that is supported under PRM
- Maintain all aspects of PRM system and work cross-functionally to ensure cohesion across tools and programs to ensure alignment of business priorities
- Analyze data from programs regularly to summarize results, identify opportunities, and gain insights that can be turned into actionable items
- Create and deliver a monthly presentation to key stakeholders. It should include a summary of each program's performance and the next steps
- Continuously analyze and update customer database to understand areas of opportunities and evolve the program as needed
- Create and execute the operations for the annual Voice of the Partner Survey to serve as a benchmark tool to measure progress and Partner Satisfaction; translate results into actionable items for improvement
- Collaborate with cross-functional teams in order to create a standard operating procedure for all programs including a clear and detailed documentation for each identified process, outlining step-by-step procedures, roles & responsibilities
- Create communication campaigns and marketing initiatives to improve the platform adoption and engagement
BAPP Loyalty Program Management
Brother Learning Platform
Future Support Programs & Continuous Improvement
Key Experience & Qualifications
Education
Experience
Other Skills, Knowledge, & Abilities
Compensation & Schedule for This Role
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. #LI-Hybrid
Benefits
We offer a comprehensive benefits package with diverse plan options to meet your family's needs, including health, vision, and dental insurance-all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page : https : / / careers.brother-usa.com / benefits
Our Mission, Vision, & Culture
Our mission is to live our at your side promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit : https : / / careers.brother-usa.com / ourculture
About Where We Work
Brother's corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always at your side for our customers.
Links to Learn More
To hear more about our business and culture, visit these helpful links :
https : / / careers.brother-usa.com / our-products
https : / / careers.brother-usa.com / employee-resource-groups-diversity
https : / / careers.brother-usa.com / our-corporate-social-responsibility-sustainability
https : / / careers.brother-usa.com / lifeatbrother
https : / / careers.brother-usa.com / career-development
https : / / www.linkedin.com / company / brother-usa /
Brother International Corporation (Brother) is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.
Salary : $120,000 - $140,000
